Head of Payments Innovation

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, operating in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfil their hopes and realise their ambitions. We are currently seeking an outstanding payments leader to join our team as Head of Payments Innovation. The UK Payments market is vital to our customers, comprising the majority of their interactions with their bank. The National Payments Vision sets an ambitious roadmap to re‑establish the UK as a global leader within the payments market through new infrastructure and the growth of digital assets and currencies. In this context, the Head of Payments Innovation role is pivotal in UK RBW’s ambitions to excel in payments, leading a team to set the strategy for Digital Assets and Currencies and ensuring customers and the organisation are prepared for this evolution. This role’s key responsibilities include: Developing domestic payment solutions to facilitate agentic commerce. Establishing UK RBW’s strategy on digital assets and currencies. Executing this strategy internally and through industry and regulatory interactions to drive safe, customer‑centric growth of digital assets and currencies. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK‑based employees, enhanced maternity and adoption pay, support when returning to work, and a contributory pension scheme with generous employer contribution. In This Role You Will Provide leadership that embeds the UK WPB strategic ambitions while driving team engagement. Act as a senior leader, role‑modeling leadership principles and ensuring alignment with HSBC culture and values. Build and maintain a high‑performing team capable of articulating and executing a clear strategic vision. Ensure talent and succession plans are effectively in place to support long‑term objectives. Cultivate an inclusive environment that reflects HSBC's brand and supports diverse perspectives and collaboration. Engage with key industry bodies (e.g., BOE, UK Finance, FCA, HMT) to strengthen relationships and leverage market insights for strategic advantage. To be successful in this role you should meet the following requirements Significant expertise in Digital Assets and Currencies, with a deep understanding of digital products, regulatory environments and technology requirements essential for scaling these assets for retail customers. Strategic direction and stakeholder engagement skills to set strategic directions for the organisation, galvanise stakeholders beyond direct management lines and ensure effective delivery across the matrix. Leadership in industry engagements to secure favourable outcomes across the Payments landscape, ensuring alignment with industry standards and expectations. Network building and relationship management abilities to build effective networks across business areas and foster relationships based on mutual trust. Excellent presentation and communication skills to present complex issues confidently and concisely to a diverse range of stakeholders, including executives and regulators, using simple language for clarity. Adaptability and pressure management, demonstrating flexibility and adaptability in rapidly changing environments, effectively managing tasks that are restricted, unpredictable and wide‑ranging. This is a hybrid working role with the base location as London, Birmingham, Chester or Leeds. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces—no matter their gender, ethnicity, disability, religion, sexual orientation or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk. Email: hsbc.recruitment@hsbc.com Telephone: +44 207 832 8500 Seniority level: Executive Employment type: Full‑time Job function: Accounting/Auditing and Finance #J-18808-Ljbffr