Senior Patient Services Assistant

2 weeks ago

Smethwick, United Kingdom Modality LLP Full time

Modality Partnership Birmingham Division has a full-time vacancy for a Senior Patient Services Assistant. The post holder will be a high performing team leader, working at Smethwick Medical Centre to provide support to ensure the smooth and effective day to day running of the reception team. We are seeking dedicated post holders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence. This job is suitable for individuals who are career driven and have a passion for working in an agile manner. Managing a team of individuals and working closely with the site Manager and Clinical Lead, the Senior PSA will ensure the smooth running of the day-to‑day patient facing and back‑office function of the practice reception area to ensure our patients have a positive experience., The role is an all-rounded, leadership and operational role which includes the line management of the team and a degree of patient‑facing requirements. The postholder will need to be committed to providing high quality reception, administration, and support services, engaging with patients/clients confidently, providing advice and proactively signposting patients and clients to the most appropriate clinician/service. The post holder will work alongside the PSAs, interact with patients to provide, and process information in response to enquiries, concerns and requests about NHS/practice services. The post holder will also support the team when a PSA is unable to respond to patient issues and support a satisfactory outcome. Your job is to work directly with the PSA team to help the practice harmonise ways of working and improve working practices to improve patient and staff satisfaction. This is a role that will equip you with basic leadership and operational skills to support your career development within general practice and position you well for a Practice Manager role. The postholder will also need to be proficient in MS applications including Outlook, Excel and Word and other related software packages. We are one of the largest GP super‑partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. All employees are welcomed to enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE. Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010. Enrolment to the NHS pension scheme Annual leave minimum 27 days, plus 8 days bank holiday pro rata Employee discounts and benefits scheme Employee assistance programme (EAP) Education and career pathways Enhanced Family friendly policies Flexible working Wellbeing support and initiative If you are interested in learning more, please read on. #J-18808-Ljbffr

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