Strategic Accounts Lead

Strategic Accounts Lead – UK Apply for the Strategic Accounts Lead – UK role at Relay Technologies. About Relay Technologies Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest‑ever logistics Series A ($35M) and led by deep‑tech investors Plural, Relay is scaling faster than 99.98% of venture‑backed startups. The company’s mission is to free commerce from friction, enabling more goods to move more freely between people and making e‑commerce seamless and accessible to everyone. Team ~90 people, with more than half in engineering, product, and data 45+ advanced degrees across computer science, mathematics, and operations research Thousands of data points captured, calculated, analysed, and predicted for every parcel handled An intellectually vibrant culture of first‑principles thinking, tight feedback loops, and relentless experimentation Opportunity We are looking for a Strategic Account Manager (UK) who will be responsible and accountable for client growth, retention, and profitability of an enterprise client portfolio. This role will also drive deeper data integration between Relay and key clients to enable best‑in‑class network efficiency and performance, and collaborate with Relay teams to deliver key KPIs of profitable client growth. Who will thrive? 5‑7 years of experience in B2B enterprise customer success/client management, with high levels of cross‑functional collaboration; experience in fast‑scaling or complex SaaS businesses is a plus Superb communication mastery, clearly structured in both verbal and written formats Comfortable using Google Slides and Google Sheets to carry out analyses and presentations independently Ability to thrive in a fast‑paced start‑up environment and adapt quickly to changing priorities Comfortable with data analytics; able to interpret data, extract insights, and collaborate with analytics teams on continuous improvement of reporting The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if your experience is higher or lower, so long as the core skills can be demonstrated. Hiring Process Talent Acquisition Interview – 30 min Hiring Manager Interview – 45 min Case Study – 1 hour Final Interview – 1 hour Decision and offer within 48 hours Who Thrives at Relay? Aim with Precision: Define problems clearly and measure impact meticulously Play to Win: Chase bold bets, tackle hard stuff, and view constraints as fuel 1% Better Every Day: Belief that small, consistent improvements lead to exponential growth All In, All the Time: Show up and step up, taking ownership from start to finish People‑Powered Greatness: Invest in teammates, give and receive feedback with care and candor, build trust through high standards and shared success Grow the Whole Pie: Seek win‑win solutions for merchants, couriers, and our customers, because when they thrive, so do we Compensation, Benefits & Workplace Generous equity and annual top‑ups to share Relay’s success Private health & dental coverage, comprehensive benefits 25 days of holidays Enhanced parental leave Hardware of your choice Extensive perks (gym subsidies, cycle‑to‑work, Friday office lunch, covered Uber home, dinner for late nights, and more) Located in Shoreditch; 4 days on‑site, 1 day remote Location London, England, United Kingdom Employment Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Sales and Business Development Industry: Consumer Services Equal Opportunity Relay is an equal‑opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives. #J-18808-Ljbffr