Office Manager

Office Manager / Dispatcher (redbox+ Dumpsters) Join us at redbox+ Dumpsters as an Office Manager / Dispatcher. We are a small, family‑owned company that values independent work, excellent customer service, and a commitment to quality in the waste management industry. Benefits Bonus based on performance Dental insurance Health insurance Vision insurance 401(k) with company match Paid time off About the Role Qualified candidates will have impeccable verbal and written communication skills, a strong ability to multi‑task, and a friendly demeanor. The Office Manager/Dispatcher uses modern routing software and critical thinking to develop, alter, and optimize delivery routes. The role requires effective communication and liaison between drivers and customers, staying agile to handle sudden route changes or delivery issues. Hours & Work Location Monday – Friday, 6:30 am – 3:00 pm The Qualities You’ll Bring Effective communicator who provides memorable customer service and pays close attention to details. Empathetic and sensitive to what makes customers happy, approaching each unique customer with care and agility. Proven work ethic, dependable, and able to commit to long‑term growth within the company. Understanding the importance of the first customer interaction, representing redbox+ Dumpsters with professional discretion. Duties Cultivate strong relationships with drivers and customers. Dispatch: receive requests, triage work orders, and communicate with drivers/customers. Phones/texts/email: answer inquiries, take work orders, and process requests. Software administration and compliance: maintain accurate records of client, job site, referral, and retention data. Billing: run reports to audit credit‑card payments and ensure accurate invoicing. Follow‑up: manage marketing prospects, Google reviews, and other assigned tasks. Inventory: monitor office and field supplies to ensure the team has necessary tools. Skills Excellent phone etiquette focused on “Wow” moments for customers. Proficiency with MS Office and ability to learn new software quickly. Professional and personable demeanor at all times. Independent and critical thinking related to logistics and customer experience. Attention to detail without dropping the ball. Eye for accuracy in work orders and billing preparation. Qualifications High school diploma or equivalent. Legally able to work in the U.S. Knowledge of the Greater Lehigh Valley area for dispatch logistics. Customer service experience with verifiable references. Fluency in MS Office applications. Sales and/or marketing experience preferred. Compensation Competitive salary and performance‑based bonuses. Paid Time Off. Medical, Dental, Vision insurance. 401(k) with company match. Monthly Performance Bonus. Life Insurance and Accidental Death & Dismemberment Insurance. Opportunities for career growth and advancement within a rapidly expanding company. Collaborative and inclusive work environment focused on teamwork and innovation. Chance to make a meaningful impact in the waste management industry while contributing to a greener, more sustainable future. Compensation: $55,000.00 – $65,000.00 per year. Since winning “Innovation of the Year” at the 2007 International Waste Expo, redbox+ Dumpsters has continued to set the new standard in the waste industry. We deliver two services to each job site with our unique U.S. Patented Elite roll‑off dumpster and foster a “Customer Care Standard” that is the difference between good and great service. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Redbox+ Dumpsters Corporate. #J-18808-Ljbffr