Product Manager – Voice of the Customer

7 days ago

Greater London, United Kingdom Clarity Full time

About Clarity Clarity is redefining customer experience with AI. Our mission is to empower businesses to deliver faster, smarter, and more human service interactions. By combining cutting‑edge AI with intuitive design, we enable customer service teams to operate more efficiently while providing customers with seamless, personalized experiences. We are trusted by industry leaders like OpenAI, GrubHub, STC and Tabby who rely on us to deliver real impact. Our investors include Prosus Ventures, STV AI Fund (backed by Google) and angels from Open AI and Google. With a 25% month‑on‑month growth rate and over 300% net revenue retention, this is a unique opportunity to join a hyper‑growth AI company and redefine an industry. We’re seeking a Product Manager to lead our Voice of the Customer (VoC) product — a core part of Clarity’s platform that turns customer feedback and conversations into actionable insights. This is a unique opportunity for someone passionate about data‑driven experience design, AI analytics, and product strategy in the CX space. Role Overview As a Product Manager for Voice of the Customer, you’ll own the product vision, strategy, and roadmap for Clarity’s VoC solution. You’ll work cross‑functionally with engineering, design, and AI teams to transform real‑time feedback, surveys, and conversation data into intelligent insights that help businesses understand their customers at scale. You’ll define how organizations collect, interpret, and act on customer sentiment — shaping a product that bridges customer experience, analytics, and automation. Responsibilities Own the product strategy and roadmap for Clarity’s Voice of the Customer platform. Collaborate with design, AI, and engineering teams to deliver features that turn customer feedback into actionable intelligence. Define KPIs, measure adoption and impact, and use data to guide product decisions. Work closely with customers and partners to understand pain points, validate hypotheses, and translate insights into product priorities. Partner with marketing and GTM teams to position and launch VoC capabilities effectively. Collaborate with the AI and data science teams to enhance sentiment analysis, topic detection, and trend dashboards. Prioritize initiatives that integrate VoC insights with other Clarity modules (Agent Assist, Inbox, Analytics). Stay ahead of market trends and competitor offerings to ensure Clarity remains at the forefront of AI‑driven CX intelligence. Requirements 5+ years of experience in product management, ideally in CX, analytics, or SaaS platforms. Strong understanding of Voice of the Customer, feedback systems, and customer experience analytics. Experience working with AI/ML, NLP, or data visualization products is a strong plus. Proven ability to turn customer insights into clear, measurable product outcomes. Excellent communication and stakeholder management skills; comfortable aligning across technical and business teams. Analytical mindset, with experience using data to inform prioritization and feature development. Bachelor’s degree in business, engineering, computer science, or related field (MBA or equivalent experience preferred). Why Clarity? Shape the future of AI‑powered customer experience analytics. Freedom to experiment, define, and scale a product that impacts thousands of users. Competitive compensation, equity, and benefits. Work with a collaborative, impact‑driven team that values creativity, speed, and clarity in execution. #J-18808-Ljbffr

  • Product Manager – Voice of the Customer

    2 weeks ago

    City Of London, United Kingdom Clarity (formerly Anecdote) Full time

    Join to apply for the Product Manager – Voice of the Customer role at Clarity (formerly Anecdote). About Clarity Clarity is redefining customer experience with AI. Our mission is to empower businesses to deliver faster, smarter, and more human service interactions. By combining cutting‑edge AI with intuitive design, we enable customer service teams to...

  • CX Voice of Customer Manager

    2 days ago

    Greater London, United Kingdom DS Smith Full time

    Location UK and Europe Subject to Consultation About the Role As part of the EMEA Packaging Customer Experience team you will work closely with local and global stakeholders to shape and deliver solutions to get closer to customers and understand what it will take to keep them loyal and win business and drive actions based on those insights. With the overall...

  • Voice and UC Product Manager

    7 days ago

    London, United Kingdom Six Degrees Full time

    Who We Are Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We...

  • Voice and UC Product Manager

    1 day ago

    London, United Kingdom Six Degrees Full time

    Who We Are Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We...

  • Voice and UC Product Manager

    2 days ago

    London, United Kingdom Six Degrees Full time

    Who We AreSix Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We...

  • Voice and UC Product Manager

    6 days ago

    London, United Kingdom Six Degrees Full time

    Who We AreSix Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We...

  • Voice and UC Product Manager

    2 weeks ago

    London, Greater London, United Kingdom 9fb308e1-19c9-4097-960f-3b417773d201 Full time £60,000 - £80,000 per year

    Employment BasisLocationSt. Katharine DocksJob DetailsWho We AreSix Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture.Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by...

  • Voice and UC Product Manager

    7 days ago

    London Area, United Kingdom Six Degrees Full time

    Who We AreSix Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We...

  • Voice and UC Product Manager

    7 days ago

    London Area, United Kingdom Six Degrees Full time

    Who We AreSix Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We...

  • Voice and UC Product Manager

    2 weeks ago

    London Area, United Kingdom 9fb308e1-19c9-4097-960f-3b417773d201 Full time £60,000 - £80,000 per year

    Who We AreSix Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture.Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We...