Customer Services Advisor

2 weeks ago


Chester, United Kingdom Halfords Full time

Customer Services Advisor Location: Chester, England, United Kingdom Base Pay Range B2B: Age 21+ £12.41 per hour Under 21 £10.20 per hour Responsibilities Work on customers’ vehicles in our car park and on bikes in-store, providing a wide range of fitting services including car parts fitting, technology fitting, cycle building and cycle servicing. Deliver market‑leading standards of customer service and support sales activities. Use practical problem‑solving skills to work quickly and efficiently, tailoring the approach to a customer‑focused sales environment. Co‑operate with colleagues and contribute to training and continuous improvement. Qualifications Experience of delivering great customer service, ideally in a retail sales environment. Proactive approach to helping customers and understanding their needs. Problem‑solving skills. Availability to work on a rota basis, including weekends. Preferred Skills (not essential) Some knowledge and skills in car parts fitting and cycle repair. Some experience of working towards and achieving sales targets. Benefits 25% off most products in Halfords Retail stores and online. Up to 50% discount on Halfords Autocentre garage bills. Discount on Halfords Breakdown Cover. At least 25% colleague discount at Tredz. Life Assurance. Uniform supplied. Discounts on groceries, shopping, holidays, insurance, days out, restaurants & more. Employee Assistance Programme offering free, independent, confidential support & counselling 24/7. Trade Price Bike Scheme. Sharesave scheme: purchase shares at 20% discount. Cycle2Work scheme. Wagestream financial planning app. Health Cash Plan for healthcare costs. Employment Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Retail Equal Opportunity Employer Halfords is an equal‑opportunity employer and committed to creating an inclusive workplace. #J-18808-Ljbffr



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