2nd Line Technical Support Engineer

2 weeks ago

Billericay, United Kingdom Kinetech Full time

2nd Line Technical Support Engineer This range is provided by Kinetech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range 2nd Line Support Engineer Billericay | Hybrid working, 4 days in office and 1 at home Hours: 8‑5 or 9‑6, rota or preference is fine. A growing organisation is seeking a Technical Support Analyst to join its busy IT Support team. This is an excellent opportunity for someone who thrives in a fast‑paced environment and enjoys delivering high‑quality technical support to users across the business in a varied role. The Role With first line tasks largely automated, this role is focused on 2nd Line Support with some 3rd Line and Server support for those able or wishing to step up. You will be expected to: Take ownership of incidents and service requests, ensuring timely resolution Build hardware – laptops, tablets, phones, using Intune and PowerShell. Manage user accounts, permissions, onboarding, and offboarding Install, configure, and maintain end‑user software and applications – including Microsoft Applications such as Teams, Exchange, SharePoint, and other business applications which are SQL based. Troubleshoot SQL based applications and APIs. Policy and App deployment. Contribute to the IT knowledge base and share best practices Assist with the adoption and support of new technologies About You Prior experience in 2nd Line + roles where you will be expected to troubleshoot and resolve software and hardware issues, not just triage the problem. Strong troubleshooting skills with Windows operating systems Confident communicator across phone, email, and face‑to‑face Customer‑focused, adaptable, and comfortable working in a fast‑changing setting Able to prioritise and manage multiple tasks Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and SharePoint, and Azure, Active Directory, Intune Understanding of ITIL or similar IT Service Management frameworks Experience troubleshooting applications (web, client, mobile, SaaS) Database or data support experience (SQL / Microsoft Dynamics / D365) PowerShell Scripting (reading / editing) Given the chance to step up and take on some light Server work and/or Application Support, this is a great opportunity for an established 2nd Line Engineer who’d like to take on a little more. Please apply today for immediate CV review. Kinetech is acting as a recruiter in relation to this vacancy. See our website for more information on how we handle your data. Seniority level Associate Employment type Full‑time Job function Information Technology Referrals increase your chances of interviewing at Kinetech by 2x #J-18808-Ljbffr

  • 2nd Line IT Support Engineer — Hybrid

    2 weeks ago

    Billericay, United Kingdom Kinetech Full time

    A growing organization in IT support is looking for a 2nd Line Technical Support Engineer to join its team. This full-time position, based in Billericay, offers a hybrid working model. Candidates should have strong troubleshooting skills and prior experience in 2nd Line support. Key responsibilities include managing incidents, configuring user software, and...

  • 2nd Line IT Helpdesk Support

    2 weeks ago

    Billericay, United Kingdom Focus Resourcing Full time

    The yearly salary is between £28,000 - £35,000 depending on experience plus additional company benefits. **Key responsibilities**: - Prepare, plan and implement secure and compliant technical solutions. - Prepare, plan and manage projects effectively. - Provide onsite & remote support to a high 2nd line level. - Offer support and training to apprentices,...

  • Mobile Support Engineer

    2 weeks ago

    Billericay, United Kingdom Premier Work Support Full time

    As Mobile Support Engineer, you will be responsible for the service planned maintenance and call out repairs to construction welfare and self-contained accommodation units. This is a varied and interesting role where you will be involved in working on enginebreakdowns, heating repairs, electrics, flat batteries and plumbing issues so being a multi-skilled...

  • Technical Support Analyst

    5 days ago

    Billericay, United Kingdom Ground Control Full time

    🔧 Technical Support Analyst – Bring Your IT Expertise and Customer Service Skills! 📍 Location: Billericay - 5 days in office ⏳ Hours: Monday - Friday 💰 Salary: Competitive + Great Perks About The Role We’re seeking a proactive, customer‑focused Technical Support Analyst to join our growing IT team. In this role, you’ll help keep the...

  • Technical Support Analyst

    2 days ago

    Billericay, Essex, United Kingdom Ground Control Full time

    Technical Support Analyst – Bring Your IT Expertise and Customer Service Skills Location: Billericay (with travel to GC locations as needed) Hours: Monday - Friday (with out-of-hours support on a rota) Salary: Competitive + Great PerksAre you a tech-savvy problem-solver who enjoys helping people? Do you thrive in a fast-paced environment where no two days...

  • Technical Support Analyst

    2 days ago

    Billericay, Essex, United Kingdom Ground Control Full time

    Technical Support Analyst – Bring Your IT Expertise and Customer Service SkillsLocation:Billericay (with travel to GC locations as needed)Hours:Monday - Friday (with out-of-hours support on a rota)Salary:Competitive + Great PerksAre you a tech-savvy problem-solver who enjoys helping people? Do you thrive in a fast-paced environment where no two days are...

  • Yard Engineer

    5 days ago

    Billericay, United Kingdom Premier Work Support Full time

    Due to the remote location of this role, a car owner driver is preferred. As yard based Engineer you will be responsible for fixing engines/motors and carrying out Electrical MCB Testing (courses will be provided for the electrical requirements). There may be times where you may need to attend to on-site jobs. In return for your skills and hard work, our...

  • Electrical Engineer

    3 weeks ago

    Billericay, United Kingdom A1 Personnel Employment Agency Ltd Full time

    Electrical Technicians – Workshop & Field Service RolesAre you an experienced Electrical Technician looking for a hands-on role where no two days are the same? We’re looking for talented engineers to join our growing team, working across a range of commercial and heavy industrial systems throughout the UK — with a focus on the southeast region.This is...

  • 2nd in Charge of Science

    1 week ago

    CM Billericay, CM United Kingdom Perham Education Partnership Full time £104,000 - £128,000 per year

    A well-regarded school in Chelmsford is seeking a dynamic and dedicated 2nd in Charge of Science to join its talented and supportive faculty. This thriving school is known for its strong academic results, innovative teaching approaches, and fostering an inclusive environment. The successful candidate will be excited to help lead the Science department in...

  • Technical Project Manager

    1 week ago

    Billericay, United Kingdom Rutherford Briant Full time

    Are you an experienced Senior IT Technician, looking to work in a Technical Project Manager role? I am working with a well established and growing MSP based in Billericay, they are looking for an experienced Senior Technician to take a client facing role. This will be working closely with the Technical Director, consulting with clients, developing...