Technical Support Analyst

Technical Support Analyst – Bring Your IT Expertise and Customer Service Skills

Location: Billericay (with travel to GC locations as needed)

Hours: Monday - Friday (with out-of-hours support on a rota)

Salary: Competitive + Great Perks

Are you a tech-savvy problem-solver who enjoys helping people? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our IT team

_________________________________________________________________________

About the Role

We're looking for a proactive and customer-focused Technical Support Analyst to join our growing IT team. You'll play a key role in keeping our business running smoothly, ensuring our people, systems, and technology work seamlessly every day.

You'll provide first-class support to both internal and external customers, resolving incidents and service requests across hardware, software, and network environments. This is a hands-on role where no two days are the same, from provisioning new devices to troubleshooting complex IT issues.

If you're passionate about technology, thrive on problem-solving, and take pride in delivering excellent service, we'd love to hear from you.

What You'll Do

• Deliver exceptional customer service to employees, field teams, and clients, acting as the first point of contact for IT support via phone, email, and our ITSM system.

• Log, prioritise, and resolve incidents and service requests promptly, escalating when necessary.

• Install, configure, and maintain IT hardware, software, and applications across the business.

• Manage user accounts, access, and permissions including onboarding and offboarding processes.

• Provision and set up new hardware and user accounts.

• Maintain and enhance the IT knowledge base, sharing solutions to improve future response times.

• Provide hands-on, on-site support at scheduled times.

• Stay up to date with new technologies, contributing to continuous improvement, automation, and innovation within IT operations.

• Support the adoption of new applications and functionality across the IT team.

What We're Looking For

• Experience in an IT support, service desk, or technical analyst role.

• Strong knowledge of end-user computing, hardware, software, and networking principles.

• Excellent communication skills and a customer-first mindset.

• Ability to troubleshoot and resolve technical issues efficiently.

• A proactive approach to learning and self-development.

Ground Control

Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973, Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.

We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK.

If you are looking to invest in your future with a business that puts people at the centre of everything, click the apply now button below to speak to a member of our team.

#INDHP

Equal Opportunities Statement

At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We are proud to be an equal opportunities employer and do not discriminate based on age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond.