Designate Team Manager

SummaryDesignate Team Manager - UKAll the detailsJoin our team at M&S as a Team Manager in Foods, where you'll lead by example as a champion of our high-quality products, offers, and services. We're seeking passionate leaders who take pride in their food knowledge and are eager to share it with both colleagues and customers.Your primary focus will be on providing remarkable service and enabling your team to deliver to the highest standards, ensuring that our customers feel valued every day. You'll actively engage with customers to understand their preferences and create opportunities to continuously improve their shopping experience.Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. And you'll be confident in coaching your store colleagues, driving digital capability and supporting them to perform at their best every day.Efficiency and effectiveness are key aspects of your role. You'll be a skilled retail professional putting customers at the heart of all decision making, while leading your team to achieve the same.Being a passionate leader with the ability to effectively motivate, prioritise and delegate is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your team members to be their best.Flexibility is also vital, and you will be agile in your approach. You should be confident to work effectively and lead teams across the store, adapting to the changing demands of the retail environment seamlessly.Are you ready to lead? Take your marks and get ready to apply.PurposeSupport the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountabilityRole model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customersRecruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and regionEnsure colleagues understand and are motivated to deliver their partSupport the store to trade safely and legally, protecting Customers, Colleagues and the M&S brandSupports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more oftenKey AccountabilitiesDrive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI'sSupports the delivery and embedding of the business transformation plan and change initiatives for their areaDelivers great standards and service by setting clear expectations with store colleaguesCreate the right culture, role modelling new digital ways of working and leadership behavioursCreate a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell wellDeliver brilliant basics through the teamSeeks customer feedback and takes action to deliver improvementUses data and insight to improve customer instore experience, improve the operation and drive performanceSupport the delivery of Plan ARegularly review individual performance through quality conversations, managing underperformance where required and celebrating successRecruit for the team, ensuring new starters have a brilliant onboarding experienceDeliver all line management activities in line with company process and policyBuild an active working partnership with BIG, provide feedback and support the development of BIG repsDeliver operational excellence to maximise product availability, minimise stock and cash lossEnsure process and task is delivered in line with business expectation and operating standards allocating resource accordinglyMaintain a safe and legal store environmentSupports visual merchandising updates across all launches, events and campaignsTechnical Skills/ ExperienceAbility to lead a team to deliver excellent customer service and KPI's across the storeCreate the right culture, role modelling new digital ways of working and leadership behavioursHas a good understanding and up to date knowledge of commercial, visual, operational and people processes and systemsUses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profitGood working knowledge of VM principlesGood level of digital capability and an understanding and use of all systemsGood knowledge of the legal requirements across their area of accountability and the storeKnowledge of our people policies and managing performance within a teamThe ability to have difficult conversations with effective resolutions with colleaguesGood communicator and listener who will inspire, share their knowledge and best practices with othersAbility to plan and review across the week and the monthAbility to deliver under pressure demonstrating resilienceAbility to build and maintain relationships with key stakeholders across the store and regionDemonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindsetKey Leadership CapabilitiesSuccessfully embeds change for lasting commercial impact and resultsAddresses beliefs and mindsets around resistance to change and supports colleagues in adaptingTakes ownership and accountability for the success of their teamSpends time coaching colleagues to accelerate performance and personal growthRecognises high performance and supports poor performers to improveShows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work areUses customer feedback and market trends to guide teams workHelps teams understand information and business messages by actively seeking out opinions and asking questionsUses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleaguesSeeks the best solution for M&S by proactively collaborating with colleagues from across the businessKey Relationships and StakeholdersCustomersColleaguesStore LeadershipRegional LeadershipBIG#LI-MM1 #J-18808-Ljbffr