Ward Administrator | Northumbria Healthcare

Ward Administrators have a vital role providing administrative support to adult inpatient wards, working closely with the clinical team to support the provision of safe, high‑quality care. Interesting & varied role, with opportunities to develop your career further in the NHS if this is something you aspire to do. Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received. Ward Administrator responsibilities are diverse and core to the functioning of the ward. These include working closely with clinical teams, providing reception services and maintaining accurate records. Key Responsibilities Provide a reception service for the ward, acting as first point of contact for patients, visitors and health professionals. Undertake the day‑to‑day management of patient visiting booking systems for the ward. Facilitate good communication with other wards and departments involved in the care of ward patients or functions of the ward. Input data regarding all admissions, transfers and discharges onto the Patient Administration System and other internal/external IT systems. Support the Ward Manager with administrative tasks relating to HealthRoster, Electronic Staff Record system and other administrative duties. Act as first point of contact responding to telephone calls from relatives/carers requesting information regarding patient condition and booking visiting slots. Assist with organising appointments, transport, data collection, tracing and retrieving medical records in cooperation with all wards and departments. Deal with enquiries from clinical staff and the public concerning admissions, discharges and transfers. Verbally hand over information on non‑clinical matters received as part of work. Assist with rostering, i.e. entering and adjusting shifts as directed by the Ward Manager; retrieve rotas if requested and assist with E‑Rostering. Respect and promote the individuality, dignity and independence of patients, families and carers. Take part in in‑service activities to enhance practice and personal development. Be aware of the security of premises and ensure safe custody of patient’s property and valuables. Participate in audit and quality initiatives as required. Adhere to policies and procedures and undertake mandatory training requirements; support the Ward Manager in the ESR booking of the clinical teams’ training. Assist in ensuring a safe environment is created and maintained for all patients and fellow workers. Maintain high standards of cleanliness in accordance with Infection Control Policy. Work in accordance with Health and Safety standards and protocols and comply with departmental policies and procedures. Effectively communicate with the multi‑disciplinary / multi‑departmental teams and with all administration teams, nursing staff, patients, relatives and carers. Requirements Must be able to demonstrate the English language proficiency required for this post. We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state‑of‑the‑art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost‑effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare – this is the Northumbria Way Please read ‘applicant guidance notes’ before submitting your application. This advert closes on Sunday 30 Nov 2025. #J-18808-Ljbffr