IT Technical Support Advisor

IT Technical Support Advisor – Warwickshire (Bidford‑On‑Avon) Reputable Automotive Specialist looking for an IT Technical Support Advisor. Basic Salary circa £32,000 with opportunity for progression. 40 hours Monday to Friday, remote working at weekends possible after successful probation. Custom file writing (ECU enhancement programmes) Customer services and product delivery Dealer support and training Training material enhancement and development Act database maintenance and reporting File key reporting and management Setting file management/monitoring Dyno testing and product research Support Workshop activities and dyno testing Passion for performance cars and motorsport Strong background in Python (preferred) or other coding languages Strong desire to pursue a career within IT Academic qualification in IT or related subject (desirable) Previous experience within an IT support role Confident communicator with exemplary customer service Patient, persistent, and able to pacify situations Committed to self‑development and continuous improvement Learning Support Advisor – Wilmington Plc (West Midlands) Your responsibilities will include: Providing excellent customer service and support to students/learners after enrolment. Managing the learning journey for students, including transferring dates, providing tutor support, handling resits, etc. Downloading tutor recordings from Zoom and uploading them to the learning platforms. Using systems such as Salesforce, Administrate, and Totara to manage student data and tasks. Collaborating with internal teams such as Enrolment, Client Services, UX, and the TED Team. Essential capabilities: Confident on the phone and able to handle customer‑facing situations effectively. Strong customer service experience. Ability to work under pressure, managing a high volume of tasks. Excellent communication skills, both written and oral. Flexible and reliable, able to adapt to the team’s needs. Desirable: Experience using Salesforce, Administrate, or Totara (LMS). Previous experience in a customer support or similar role, preferably in a learning environment. Permission to work in the role’s location by the start of employment. Sales Support Advisor – Global Learning & Development Organisation (UK & Ireland) Responsibilities: Prospecting and engaging new potential clients via phone, email, and tools like LinkedIn and Cognism. Making 40+ calls per day to prospect clients. Booking 8‑10 high‑quality sales meetings per week in collaboration with the Sales team. Driving attendance to marketing events and webinars through tailored outreach. Managing CRM records, client follow‑ups, and reporting. Supporting live events with pre/post‑event communication and logistics. Experience required: 2+ years of experience in sales support, lead generation, or similar roles. Strong communication skills with the ability to engage stakeholders at all levels. Excellent organisational and administrative abilities, with attention to detail. Self‑motivated, accountable, and eager to hit goals. Familiarity with CRM systems (Salesforce or similar) and confident using data tools. Benefits include: 25 days holiday + Public Holidays Enhanced pension Life Coverage Private Medical Critical Illness Coverage Free parking Technical Support Lead – Birmingham, West Midlands Key Responsibilities: Lead, mentor, and manage a team of technical support specialists. Oversee daily operations of the technical support desk, including ticket management and escalation. Develop and implement technical support policies, procedures, and best practices. Provide Tier 2 and Tier 3 support for complex hardware, software, and network issues. Train and onboard new support team members. Monitor support queue performance and implement improvement strategies. Collaborate with engineering and product development to resolve recurring issues. Maintain accurate documentation of technical issues and support procedures. Generate reports on support metrics, team performance, and customer feedback. Ensure customer service standards are consistently met or exceeded. Manage support team tools and ticketing system. Qualifications: Bachelor’s degree in IT, Computer Science, or related field, or equivalent work experience. Minimum 4 years experience in technical support or helpdesk roles, with at least 1 year in a lead or supervisory capacity. Strong understanding of operating systems, networking concepts, and common software applications. Experience with remote desktop support tools and ticketing systems (e.g., Zendesk, ServiceNow). Excellent troubleshooting and problem‑solving skills. Proven leadership and team management abilities. Exceptional customer service and communication skills. Ability to work under pressure and manage multiple priorities. IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus. Technical Support Engineer – Birmingham, West Midlands Key Responsibilities: Respond to customer inquiries and technical issues via phone, email, and chat. Diagnose, troubleshoot, and resolve hardware, software, and network issues for a diverse customer base. Provide step‑by‑step guidance and support to users experiencing technical difficulties. Escalate complex issues to senior technical staff or relevant departments. Document all support interactions, resolutions, and troubleshooting steps accurately. Create and maintain knowledge base articles, FAQs, and user guides. Identify recurring technical problems and collaborate with product development teams for long‑term solutions. Conduct remote diagnostics and provide on‑site support when required. Assist with user account management, software installations, and system configurations. Contribute to continuous improvement of support processes and tools. Stay updated on product updates, new features, and industry best practices. Qualifications: Proven experience as a Technical Support Engineer or similar role. Strong knowledge of Windows, macOS, and common software applications. Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow). Excellent diagnostic and problem‑solving skills. Exceptional communication and interpersonal skills. Customer‑focused mindset with commitment to outstanding service. Ability to work independently and collaboratively. Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are an advantage. Proactive attitude toward learning and adapting to new technologies. Technical Support Specialist – IT Helpdesk – Coventry, West Midlands Responsibilities include logging, diagnosing, and resolving technical incidents and requests via phone, email, and ticketing systems. Tasks involve troubleshooting operating system problems, application errors, printer malfunctions, and basic network connectivity issues. Escalate complex issues to higher‑level support teams and document solutions for knowledge base creation. Qualifications: At least 2 years of experience in a technical support or IT helpdesk environment. Strong understanding of Windows operating systems, Microsoft Office Suite, Active Directory, and common hardware components. Excellent problem‑solving skills, methodical approach, and calm under pressure. Superior communication and interpersonal skills. Certifications such as CompTIA A+, Network+, or ITIL Foundation are advantageous. Proactive, attentive to detail, and committed to exceptional customer service. Senior Technical Support Engineer – Birmingham, West Midlands Key responsibilities: Providing Tier 2 and Tier 3 technical support via phone, email, and ticketing systems. Troubleshooting and resolving complex software, hardware, and network‑related issues. Diagnosing root causes and documenting all support interactions. Mentoring junior support engineers and sharing knowledge. Escalating unresolved issues to internal teams. Reproducing customer issues in test environments. Providing feedback to product development teams on customer pain points. Contributing to continuous improvement of support processes and tools. Maintaining high customer satisfaction through prompt and effective support. Qualifications: Proven background in technical support with significant experience in complex IT environments. Strong analytical and problem‑solving skills. Deep understanding of operating systems, networking protocols, and common software applications. Excellent communication and interpersonal skills. Passion for technology and commitment to outstanding customer service. Previous senior or lead support role is highly advantageous. #J-18808-Ljbffr