Second Line IT Support Engineer

7 days ago

Littlehampton, United Kingdom Fentons Business IT Solutions - UK Full time

Direct message the job poster from Fentons Business IT Solutions - UK Owner - Fentons Business IT Solutions - UK and Australia - Experienced IT Consultant About Us Established in 2007, Fentons IT is a leading Managed Service Provider supporting SMEs across Sussex, Kent, and Hampshire. We deliver premium IT support and build long-term client relationships. The Role We’re looking for a proactive2nd Line IT Support Engineerto resolve escalated issues, support varied client environments, and contribute to service improvements.We offer funded certifications and career progression opportunities, so you can grow your skills and advance your career. You’ll work from home but need to be within20 miles of Littlehamptonfor occasional site visits (own transport required). Other organisations may refer to this role as:Support Analyst, Helpdesk Analyst, 2nd Line Engineer, Technical Engineer, IT Support Engineer, or Helpdesk Engineer. Key Responsibilities Resolve 2nd line tickets across desktop, server, network, and cloud. Escalate complex issues to 3rd line when needed. Assist with client onboarding and small projects. Maintain documentation and knowledge base. Mentor 1st line engineers and contribute to team goals. Travel to client sites as required. Skills & Experience 4+ years in IT support (MSP experience preferred). Excellent communication and customer service skills. Full UK driving licence and reliable transport. Technical Skills Required You’ll need strong experience in the following technologies: Extra day off for your birthday Performance bonus scheme Paid team social events Flexible home working (equipment provided) Funded training and certifications Increased holiday with service Clear career progression opportunities Seniority level Mid-Senior level Employment type Full-time Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Fentons Business IT Solutions - UK by 2x Get notified about new Information Technology Support Engineer jobs in Littlehampton, England, United Kingdom. #J-18808-Ljbffr

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