Client Service Team Leader

OverviewWe are delighted to be recruiting a Team Leader for our EMEA Client Servicing team in Ipswich In this role, you will report to the Client Service Manager and coordinate the daily operations of a team. You will be responsible for driving improvements, encouraging the development of team members to meet client and business needs, and ensuring a consistently high quality of service.If you are looking for a new challenge, apply todayHow you'll make an impactIn conjunction with Client Service Manager evidence service excellence through the proactive use and regular review of management workflow and metric reporting, identify trends and variances and implement action plans where required to address ongoing issuesWork together with Client Service Manager to assign tasks and make sure that each Associate's skills are in line with the changing business and Client demandsActively support and assist to embed continued Operation Improvement initiatives in conjunction with Client Service ManagerMonitor team performance within area of responsibility and provide input to Client Service Manager for reviews where appropriate / requiredAssist Client Service Manager with recruiting, development and motivation of team members, in line with Group HR policies and procedures, conducting performance reviews where requiredProvide input and recommendations to Client Service Manager regarding staff level and performance ratings, as requiredActively mentor junior / less experienced members of team and take a lead role in conducting and coordinating necessary training where there are identified skill and knowledge gapsWork proactively with manager, peer group and team to share knowledge and prioritise work ensuring resourcing levels are adequate and well managedReview and Authorise team and business unit activity, as per individual authorisation authority and criteriaUse available reports to manage work efficiently and achieve metrics and goalsEnsure there are appropriate systems, processes, and controls in place to ensure efficiency and standard processTake time to understand our client’s business and their reinsurance programmesHandle and resolve queries from clients and reinsurers as well as internal queries with perseverance to avoid any dissatisfaction in serviceAdvance unresolved queries and collaborate closely with broking team to ensure they are kept informed of issues and developing situationsCollaborate with the production and operational team in all locations, supporting whenever necessary to ensure a joined up service deliveryCoordinate and attend audits when requiredLead Team meetingsEnsure compliance with industry regulations at all timesAbout YouPreferably ACII qualified or working towards the ACII qualification or equivalentA good knowledge of the industry in order to address client and technical issuesExcellent attention to detailAbility to work in a team and autonomously; and general willingness to learn and growConfident in building strong working relationships with both Clients and ColleaguesEligible to work in the UKFrench language skills are desirable but not essentialCompensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra daysDefined contribution pension scheme, which Gallagher will also contribute toLife insurance, which will pay 4x your basic annual salary, which you can top-up to 10xIncome protection, we’ll cover up to 50% of your annual income, with options to top upHealth cash plan or Private medical insuranceOther benefits include:Three fully paid volunteering days per yearEmployee Stock Purchase plan, offering company shares at a discountShare incentive plan, HMRC approved, tax effective, stock purchase planCritical illness coverDiscounted gym membership, with over 3,000 gyms nationallySeason ticket loanAccess to a discounted voucher portal to save money on your weekly shop or next big purchaseEmergency back-up family careAnd many more…Inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr