ISOC Engineer Tier 2

About The Role Join Our Team as a NOC Tier 1 Engineer! Intercity Technology is seeking a dedicated and customer-focused NOC Tier 1 Engineer to join our dynamic team located in our Bolton office. Your role will encompass a range of first-line services, including initial customer contact and ongoing service management through to closure. You will utilise...

DescriptionCompany background:Pearson is a global education company committed to creating impactful learning experiences. With over 160 million users worldwide we empower individuals throughout their lifelong learning journey. Our integrated portfolio of digital products supports people in the moments that matter.Role Overview:As Customer Support Tier 2 you...

Job Summary Join our fast‑paced and friendly Tech Bar team within The Christie's Digital Services department. We handle around 4,500 service requests per month, providing exceptional IT support to staff across the Trust. As Tier 2 Team Lead, you will supervise the Tier 2 Tech Bar team, ensuring efficient, responsive, and customer‑focused technical...

Join Our Team as a NOC Tier 1 Engineer! Intercity Technology is seeking a dedicated and customer-focused NOC Tier 1 Engineer to join our dynamic team located in our Bolton office. Key Responsibilities As a NOC Tier 1 Engineer Provide first contact telephone and email reception in support of ISOC delivered services. Independent Work: Work without...

Company background Pearson is a global education company committed to creating impactful learning experiences. With over 160 million users worldwide, we empower individuals throughout their lifelong learning journey. Our integrated portfolio of digital products supports people in the moments that matter. Role Overview As Customer Support Tier 2, you will...

4 days ago Be among the first 25 applicants Job Summary Join our fast-paced and friendly Tech Bar team within The Christie's Digital Services department. We handle around 4,500 service requests per month, providing exceptional IT support to staff across the Trust. Key Responsibilities Lead and manage the Tier 2 Tech Bar team, ensuring excellent customer...

Join our fast-paced and friendly Tech Bar team within The Christie's Digital Services department.We handle around 4,500 service requests per month, providing exceptional IT support to staff across the Trust.As Tier 2 Team Lead , you will supervise the Tier 2 Tech Bar team, ensuring efficient, responsive, and customer-focused technical support in line with...

DUTIES AND RESPONSIBILITIES Organising and the delivery of Tier 2 IT support consistent with the Digital Services Operational Strategy. Provide IT technical support co-ordination and escalation support across Tech Bar teams. Supervise a team of technical Tier 2 IT support technicians and ensuring that all logged calls are aimed to be responded to and...

DescriptionCompany background:   Pearson is a global education company committed to creating impactful learning experiences. With over 160 million users worldwide, we empower individuals throughout their lifelong learning journey. Our integrated portfolio of digital products supports people in the moments that matter. Role Overview:  As Customer Support...

A leading global education company is seeking a Customer Support Tier 2 individual in Manchester to enhance customer experience and oversee Tier 1 agents. The role involves analyzing customer satisfaction metrics, resolving escalated issues, and driving process improvements. Ideal candidates will possess strong communication skills, problem-solving...