Head of Service Delivery

Head of Service Delivery & Deputy to Director of ICT

Location: Northallerton with Hybrid working arrangements

Contract: Permanent. Contractually employed by North Yorkshire Police however will also support NYFRS

Hours: Full Time

Salary: LS1 £66,294-£73,674

Closing Date: 9am 25th November 2025

Our Support Service functions work in collaboration across North Yorkshire Police and North Yorkshire Fire & Rescue Service, providing vital shared expertise to deliver efficient and effective service to our communities.

The Opportunity

As Head of ICT and Service Delivery, you will act as Deputy to the Director of ICT and a key member of the ICT Senior Management Team (ICTSMT). You will be responsible for the design, development, and implementation of a Service Management and Delivery strategy and roadmap, intrinsically linked to the priorities of policing and fire. You will lead a team of service management specialists to deliver secure, robust, effective, and user-friendly ICT support services that add real value to front-line police and fire operations.

What You’ll Do

Lead ICT service delivery, change management, and support hubs in Northallerton, York, Scarborough, and Harrogate.
Manage budgets, procurement, and vendor relationships for maximum value.
Oversee end-user device refresh, cyber security, and service improvement.
Chair service reviews and engage with senior stakeholders.
Shape and deliver the ICT service and security strategy, ensuring compliance and resilience.
Represent the organisations at local, regional, and national ICT forums.
What We’re Looking For

Proven ICT leadership in complex, multi-site environments.
Strong background in service delivery, cyber security, and public sector procurement.
ITIL qualification (above foundation) or equivalent experience.
Experience with IT security standards (Cyber Essentials Plus, ISO27001, NIST, etc.).
Excellent communication, stakeholder management, and analytical skills.
Why Join Us?

Working for the emergency services is both meaningful and impactful. At North Yorkshire Police & North Yorkshire Fire & Rescue Service, we’re committed to helping colleagues reach their full potential in a fair, inclusive, and supportive environment. We value diverse perspectives and actively promote staff wellbeing so everyone can thrive. Please visit our websites to learn more about our organisation.

The role is primarily based at our Headquarters in Northallerton, with an expected on site presence of two days per week - up to four days during the onboarding period. The location benefits from excellent transport connections, including mainline rail services and easy access to the A1 and A19. Northallerton is conveniently situated near Teesside, York, Harrogate and Leeds.

We’re also proud to provide a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth:

Local Government Pension Scheme – secure and competitive retirement planning

Salary Sacrifice Car Scheme – access to affordable vehicle leasing options
Generous Annual Leave – 24 days rising to 30 with length of service, plus bank holidays
Blue Light Discount – enjoy savings at major retailers and services
Flexi-Time for Staff Roles – tailor your working hours to suit your lifestyle while meeting team objectives
Access to Trade Union Membership – opportunity to join UNISON
Inclusion & Diversity Networks – connect with colleagues and contribute to a culture of belonging
Health & Wellbeing Services – access to resources that support your physical and mental health
To be considered for this role, applicants must meet the following requirements:

You must have the right to work in the UK, with no restrictions on your employment
Hold a full UK manual driving licence
Internal applicants must have successfully completed their probation period
Meet residency requirements for MV Level Vetting – minimum 5 years UK residency
Your Application

North Yorkshire Police and North Yorkshire Fire & Rescue Service are equal opportunity employers. Both organisations are committed to creating an inclusive and supportive working environment. If you require any reasonable adjustments during the recruitment process or within your role, please declare this within your online application. A member of our team will contact you prior to your interview to ensure appropriate support is in place.

Safer Recruitment

North Yorkshire Police and North Yorkshire Fire & Rescue Service are committed to safeguarding and promoting the welfare of children and vulnerable adults. Safeguarding is a core part of our recruitment process, and we expect all applicants to share this commitment. All successful candidates will undergo a thorough recruitment process and must obtain satisfactory pre-employment clearances before commencing employment, including satisfactory Vetting or DBS checks, references, and a medical assessment, including absence history. Adherence to our safeguarding policies and procedures is essential.

Ready to Apply?
As part of our selection process, we’ll assess your skills and experience against the requirements of the role. We therefore encourage you to take your time to tailor your application, ensuring your responses align with the job advert and role profile.

Interviews are scheduled to take place: Mid December

We look forward to receiving your online application