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Risk & Compliance Solicitor
3 weeks ago
Job Description Risk & Compliance Solicitor / Complaints Solicitor Salary : £40,000 – £45,000 DOE Location : Manchester (Remote) HarKaye are seeking an experienced Complaints Solicitor to join the firm's Risk & Compliance team. This is an excellent opportunity for a qualified solicitor with strong communication skills and a genuine passion for client service to take ownership of the end-to-end complaints process within a respected and forward‑thinking legal environment. The Role As a Complaints Solicitor, you will manage and resolve client complaints across a range of legal departments, ensuring all matters are handled promptly, fairly, and in accordance with regulatory requirements. You will act as the primary point of contact for client concerns, liaising with Fee Earners, Solicitors, and the Legal Ombudsman to achieve effective resolutions while maintaining the firm's high standards of professionalism and service. Key Responsibilities Acknowledge, investigate, and respond to client complaints in a professional and empathetic manner. Liaise with clients to fully understand their concerns and identify suitable informal or formal resolutions. Communicate with Fee Earners and Solicitors of all … #J-18808-Ljbffr
