Enterprise Customer Success Manager

OverviewEnterprise Customer Success Manager role at Secure Code Warrior.Our mission at Secure Code Warrior is to make the digital world safer by helping companies secure their software through developer-driven security. Our learning platform teaches developers to write secure code and enables agile learning to adopt, apply, and retain software security principles. Over 600 enterprises trust Secure Code Warrior to implement agile learning security programs, deliver secure software rapidly, and create a culture of developer-driven security.We are a venture-backed, global remote-first company with offices in Australia, America, Belgium, Iceland, and the United Kingdom. For more information about Secure Code Warrior, visit Secure Code Learning for Developers | Secure Code Warrior.Core Responsibilities:As an Enterprise Customer Success Manager, you will set the overall vision and strategic plan for your customers within our enterprise segment, focusing on driving product adoption, providing a positive customer experience, ensuring customer success with our platform, and driving growth and retentionDevelop customer onboarding and success motions integrating processes, content, and data insightsCultivate collaboration within the Secure Code Warrior Go-To-Market team and across your customer baseDrive operational practices to track performance of your clients, ensuring that a success plan is followed throughout their journeyCultivate, build, and maintain relationships with multiple levels within your assigned customers' organization, from program management to economic decision-makersBuild and consistently present quality business reviews for your assigned book of business, showcasing metrics, defined value, outcomes, product roadmap, relationship alignment, and usage best practicesWork closely with renewals and sales management to align on account strategies, expansion and retention forecasting, risk mitigation, coverage plans, and account management best practicesEnsure future lifetime value through steadfast customer satisfaction, health score mapping, and overall meticulous efforts to drive continuous product adoptionEscalate client issues with speed and a sense of urgency, orchestrating resources across the company as appropriate in order to bring resolutionHelp mitigate churn and drive expansion through strong customer advocacy and referenceabilityRole Requirements:Proven experience working in customer success, account management, renewals, or salesDemonstrated working experience within a technology or software company, ideally for a SaaS or subscription enterprise software companyExperience driving customer retention motions, customer growth, software adoption, and leveraging customer success best practicesProven ability to develop client strategies, translate them into real initiatives, track successful delivery, and put customer technical programs into actionAbility to work with distributed teams across cultures and geographiesPossess strong communication and interpersonal skills; agility and flexibility in responding to evolving business priorities and dealing with challengesExperience successfully working with executives and decision-makersStrong operational and business-building skills that will drive organizational efficiencies and customer satisfactionAbility to collaborate across the organization and with external clients and partner stakeholdersA Bachelor's degree from an accredited college or university requiredSeniority levelNot ApplicableEmployment typeFull-timeJob functionOtherIndustriesSoftware Development #J-18808-Ljbffr