Litigated File Handler

Litigated File HandlerApplication Deadline: 17 December 2025Department: LegalEmployment Type: Permanent - Full TimeLocation: BoltonDescriptionWe are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division in order to take the next step in their legal career. We have a great opportunity for an experienced, litigated File Handler to join our team. While our counter-fraud team is the largest and longest-established in the UK, we don’t do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us.The NDA File Handler role involves working within a team of fraud specialists and legal support staff. The File Handler will run a caseload of Litigated RTA suspected fraud files on behalf of a cross section of insurance clients, working closely with sophisticated claims handlers acting without any Delegated Authority. The successful candidate will work in close conjunction with the relevant Lead Lawyer so to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. In addition, a high level of commercial awareness is essential. A key element of this role is decision making, to be reached within a set timeframe in accordance with the case strategy and within the best interests of the client. The NDA File Handler will work with strategic foresight so to ensure all litigation and opportunities are taken in order to work towards shaping the future of the counter-fraud arena.The caseload will consist of a range of suspected fraudulent insurance claims consisting of the following types of claim:Bogus PassengerStaged/ContrivedFraudulent ExaggerationInduced accidentsLow Speed ImpactLate Notification ClaimsCredit Hire FraudMIBLinked & Organised CrimeKey ResponsibilitiesIt will be the responsibility of the NDA File Handler to run fraud cases from the point of litigation through to the resolution of the case.Responsibilities in case management include, but not limited to:Strategic ExcellenceDetailed review and analysis of evidence throughout the life of the caseSetting and agreeing the case strategy on files with clients, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical LeadsAdhering to all work type process stagesIdentifying strategic litigation opportunities and complex cases when appropriateIdentifying client trends and any opportunities to raise profile with clientsClient ExcellenceHandling files in accordance with agreed client guidelines on a non-delegated basisEnsuring maximum client satisfaction on each caseEnsuring accurate and timely completion of all client and internal MIAchieving both client and internal KPIsTechnical ExcellenceReporting to Insurer client throughout the lifetime of the claimLiaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategyCompliance with all procedural and investigative deadlinesAchieving the best result in litigation – protecting the client’s position in relation to proceedings, ensuring full compliance with the court timetable utilising procedural tactical advantages where possibleUndertaking advocacy where required and cost-effective to do soDealing proactively and achieving the best results with the case investigations and strategy from receipt until point of resolutionDelegating tasks as appropriate to assistants to take the case forwardTimely and accurate maintenance of all Case Management Systems from opening to closureAdherence to file management policiesComplying with the SRA Standards & RegulationsFinancial ExcellenceBe commercially aware, by working in an efficient and effective mannerCommercial awareness so as to retain profitabilityAchieve financial targetsEnsure timely and accurate billingCultural ExcellenceAdhere to our ValuesWorking Hours35 hours per weekMonday – Friday 9am – 5pm with 1 unpaid hour for lunch.Primary location for this role is Bolton, Parklands Office.We are agile workers with attendance at our offices at least 1 day a weekSkills, Knowledge and ExpertiseExperience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc.)Experience in handling linked and organised fraud is desirable however not essentialExperience of handling RTA pre-litigated and / or litigated case loadAn understanding of insurance litigation practice and processes together with indemnity principlesKnowledge of the litigation process / working knowledge of the CPRGood advocacy skillsGood client care skills and evidence of working to client guidelinesHigh level of analytical skillsExcellent listening, verbal and written communication skillsAbility to prioritise work, keep to deadlines and work under pressureAbility to anticipate problems and identify solutionsExperience of time recording and billing systemsExcellent IT SkillsDesirable: Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers)BenefitsDavies Incentive Plan25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.Simply Health Care Cash PlanWeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeingDeath in ServiceCritical Illness CoverPHI/Income Protection (Private health insurance)Pension Contribution based 5% Employee / 3% EmployerEmployee Resource GroupsEmployee Volunteering ProgrammeCycle to Work SchemeTech SchemeSeason Ticket LoanGym FlexAccess to Online Discount SitesDiscounted Gourmet Society MembershipDiscounted Tickets for Merlin Attractions nationwideDiscounts at local retail outletsafter successfully completing probation #J-18808-Ljbffr