Patient Scheduling Clerk

Endoscopy is currently looking to appoint an enthusiastic, motivated person to join us to support the scheduling team in the delivery of key services and cancer targets.As a service, it is vitally important that we provide a high quality service to patients, therefore if you are interested in joining a highly motivated team - it would be great to hear from you.The post holder will be responsible for ensuring all protocols are adhered to and undertake appropriate action in necessary adhering to RTTrules.The post holder will plan, prioritise and organise Endoscopy lists, taking into account such matters as pre-assessment, availability ofequipment, clinicians, case mixes, etc. You must possess the ability to adjust accordingly in line with any changes, and to manage your own workload to defined departmental policies and procedures.Each scheduler deals with a large volume of patient queries and Endoscopy lists, making the appropriate allocation of patients within defined timescales.Main duties of the jobEnsure cancer targets are achieved.Ensure patients are prevented from breaching targets.Endoscopy list capacity is utilised and cancellations are kept to a minimum.Regular communication with the Team Leader and Endoscopy consultants and clinical nursing team.All Endoscopy lists are booked within internal and national targets, including RTT and 'Treat in Turn'.Patient focused booking and direct patient booking are utilised to increase utilisation and reduce DNA rates.Ensure an efficient telephone service is maintained.The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.About usAneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.Job responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.Person SpecificationEducation and QualificationsGood standard of education to at least GCSE levelI.T SkillsBusiness Administration level 3 NVQ or equivalent experienceExperience & KnowledgeExperience in a hospital setting.Previous clerical experience.Knowledge of RTT guidelines.Knowledge of Single Cancer Pathway.Previous experience in telephone bookings.Skills & Personal AttributesAble to concentrate in a busy environment with many interruptions.Excellent Telephone Manner.Flexible to the needs of the service.Able to work without direct supervision.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.£25,313 to £26,999 a yearper annum pro rata #J-18808-Ljbffr