Sales Lead, Electronics

2 days ago

Boston, United Kingdom WHSmith North America Full time

Share this job as a link in your status update to LinkedIn.Job TitleLocationJob TypeFull Time/Part TimeCategoryCustomer ServiceEducationJob DescriptionJoin our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environmentThe Sales Lead provides an exceptional customer experience by encouraging the team to meet sales goals, while leading and supporting store teams and overall store operations.Schedule: Weekend availability is requiredPay: $18.00 hourlyMedical, Dental, and Vision InsuranceEmployer-Paid Life InsuranceDisability InsurancePaid Time Off401(k) with company matchEmployee DiscountJob ResponsibilitiesGreets and assists customers throughout their shopping experienceMaximizes sales by suggesting products and up-selling when appropriateRemains knowledgeable of the store’s merchandise and current promotionsTrains store associates on daily operations and best sales practicesEnsures cleanliness and upkeep of the store; maintains store displays and merchandiseReplenishes backstock, ensuring appropriate levels of merchandise on the floorConducts markdowns of merchandise as instructedPerforms opening/closing duties, including securing cash registers and store securityCommunicates customer complaints and inventory concerns to management in a timely mannerOversees the opening and closing of the storeResolves employee conflict and escalates to upper management as appropriateCounts cash drawers, completes deposit slips, closes registers, and completes required documentationOther duties may be assignedJob Requirements1+ year of experience in a fast-paced retail environmentEarly and late shift availabilityAbility to multitask and problem solveStrong written and verbal English communication skillsDemonstrated customer service experienceAbility to multitask and resolve minor customer service conflictsAlcohol Beverage Awareness (TAM Card) may be requiredAdditional Security clearance may be requiredSatisfactory Criminal Background Check and Drug Testing may be requiredAdditional RequirementsFrequent standing, walking, climbing, crouching, bending, pushing, or pullingNormal or corrected vision and hearingAbility to distinguish varying or specific colors, patterns, or materials to assist customersFluency in English is required for training, customer interactions, and complianceTypically indoors in a consistent temperature environmentUse of fine motor hand functionsLift 0-60 lbs with or without reasonable accommodationAbout UsWHSmith is a leading global travel retailer with over 1,700 stores across 30 countries. WHSmith North America, including Marshall Retail Group (MRG) and InMotion, operates a significant portion of the company's international stores, located in airports and resorts across North America.EEO/ADA/DFWPWHSmith North America is committed to a diverse workforce. Qualified applicants will be considered without regard to race, color, religion, sexual orientation, national origin, age, gender identity, disability, or other protected status. Reasonable accommodations will be provided for qualified individuals with disabilities. #J-18808-Ljbffr

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