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Customer Engagement Specialist
2 weeks ago
Customer Engagement Specialist – Power NI Location: Antrim Technology Park, Antrim, Northern Ireland, United Kingdom Contract: Permanent – Full Time Working Hours: 37 hours – Monday to Friday Salary: Starting salary £24,300 with opportunities to progress to £26,500, plus up to a 10% annual bonus. Further opportunities to reach £29,000 following development to a Senior Customer Engagement Specialist. Job Overview You will be the first point of contact for all domestic queries, responding to and delivering a customer experience that is second to none across either our Power NI or Energia retail brands. Working alongside some of the industry’s best customer service advisors, you will contribute towards achieving business performance targets ensuring the Power NI/Energia brands continue to grow. The ideal candidate will be empathetic, caring, highly motivated, disciplined, and reliable with a focus on providing an amazing customer experience driven through natural conversations to achieve high customer satisfaction. Qualifications 6 months of customer service experience Excellent numerical, spoken and written communication skills with the ability to listen effectively Computer savvy with a good working knowledge of Microsoft Office Applicants who do not meet every single requirement are still encouraged to apply Skills Customer service communication Microsoft Suite Benefits Group life assurance Paid holidays Pension fund Performance bonus up to 10% Annual cost of living review 25 days holiday per year + 11 statutory days and opportunity to buy more holidays Family friendly policies Enhanced maternity and paternity pay Health care Sick pay Wellbeing fund and virtual gym membership Annual bonus up to 10% Learning & Development Career progression and development – almost 100 % of promotions are from within the organisation Wellbeing fund to be used towards any wellness activity Mentoring scheme Virtual gym membership Social Opportunities Sports and social club Allyship@work Women’s network Green team Volunteering days Energies Moves You? GET IN TOUCH NOW #J-18808-Ljbffr