Customer Engagement Specialist

2 weeks ago

Antrim, United Kingdom ENERGIA GROUP Full time

**Contract**

Full Time - Permanent

**Working Hours**

37 hours Monday to Friday

**Location**

Antrim or Fully Remote

**Hybrid Working**

2 days working from the office and 3 days working from home

**Your new opportunity**

Power NI, part of Energia Group, have an exciting opportunity for Customer Engagement Specialists based in Antrim or Fully Remote.

You will be the first point of contact for all domestic queries, responding to and delivering a customer experience that is second to none. Working alongside some of the industry’s best customer service advisors, you will contribute towards achieving business performance targets ensuring the Power NI brand continues to grow.

**What you'll need**
- 6 months customer service experience.
- Excellent numerical, spoken, and written communication skills with the ability to listen effectively.
- Computer savvy with a good working knowledge of Microsoft Office.
- A suitable, dedicated place to work at home (private and you won't get interrupted), with natural light, desk, chair, and an excellent broadband connection.
- **I**_f you are enthusiastic about this role but don’t meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent we’re looking for._

Our Rewards;
- Performance Based Bonus of up to 10%
- Annual Cost of Living Review
- 23-25 Days Holiday per year + 11 stats and opportunity to buy more holidays
- Family Friendly Policies
- Enhanced Maternity and Paternity Pay
- Health Care
- Sick Pay

Learning & Development;
- Career Progression and Development - Almost 100% of our promotions are from within the organisation
- Wellbeing Fund - to be used towards anything that energises you from Gym membership to Reflexology
- Mentoring Scheme
- Virtual Gym Membership

Social Opportunities;
- Sports and Social Club
- Women's Network
- Green Team
- Volunteering days and more
- 87% of employees would recommend Energia Group to friends and family as a great place to work
- You will be joining a team where our company values of Trustworthy, Dynamic, Resourceful and Community Focussed are at the heart of all our efforts
- You will have a variety of development opportunities available including internal L&D courses, mentoring, external networking, year-round learning and support for professional subscriptions
- We also offer an annual Bonus of up to 10%, an award-winning wellbeing programme including a counselling service, sports and social clubs, a ‘Wellbeing Fund’ to be used towards anything that energises you, generous holiday allowance with opportunity to buy more and Health Cash Plans.
- Most roles can be worked on a hybrid basis (2 days from the office and 3 days from home), collaborate regularly with your peers while having a balance between your home and work life.
- Does Energy Move You? APPLY NOW

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus scheme
- Yearly bonus

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Holidays
- Monday to Friday
- No weekends

Work Location: In person

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