D365 Support Analyst
20 hours ago
Job PurposeEnterprise Applications department is part of the Digital Services function at the MTC, deploying and supporting the enterprise applications used by MTC colleagues.Dynamics 365 Support analyst role focuses primarily on supporting Microsoft Dynamics 365 systems through incident & request processes. Collaboration with application owners to determine priorities, required capabilities, and capture requirements is essential. This requires high-quality communication with users and within the Enterprise Applications team.Further, the role includes 2nd level support for Dynamics 365 applications’ user base, ensuring that necessary information or solutions are shared with users of the system, leading to increased user competence over time.CommunicationThis role requires extensive verbal & written communication skills, with end users at all levels, in non-technical terms, as well as with members & management of MTC sales, events & marketing functions, and with Information Systems colleagues. Additionally, managing communications to the entire MTC business in collaboration with the Internal Communications department.InnovationIdentifying how unique end user requirements can be met using standard system functionality, and solutions that add minimal complexity and support overhead. Problem solving, troubleshooting, and identifying ways to prevent or mitigate repeat issues through monitoring.KnowledgeKnowledge of Microsoft Dynamics 365 applications (D365 F&O, SCM) at multiple levels, specifically configuration of workflows, system & user interfaces, business processes, and field management. Skills to communicate effectively at different levels, from individual users to managers. Ability to prepare and deliver training sessions, strong coordination skills for organizing activities for super users, and the ability to create and manage high-quality functional documentation and business analysis skills to ensure knowledge retention. Ability to liaise with third parties and implement required changes. ITIL foundation qualification is desirable.Person SpecificationAll aspects of the role should be carried out as an exemplar within the business, adhering to the MTC RIGHT way: acting responsibly, prioritizing MTC’s interests, providing inspirational leadership, delivering a positive working environment, and leading with humility, honesty, and integrity. Promoting teamwork, supporting during difficult times, and celebrating successes.Additional requirements include working in a structured and organized manner, ensuring prioritization and recording activities and progress, resilience under outside pressures, being a great team player aiming to add value, and ensuring a positive support experience for end users. #J-18808-Ljbffr
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Dynamics Nav/d365 Business Central Support
1 week ago
Coventry, United Kingdom Pearson Carter Full time**Dynamics NAV/D365 Business Central Support Consultant, £40,000** Pearson Carter are currently working with one of the most reputable Microsoft Dynamics NAV/D365 Business Central Partner based in the UK. They are looking to grow their team and the role is fully home based.They are looking for someone who has experiencewith Dynamics NAV/D365...
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Dynamics Nav/d365 Business Central Support
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D365 Support Analyst
2 days ago
Coventry, United Kingdom MTC - Manufacturing Technology Centre Full timeThe Vacancy Job Purpose Enterprise Applications department is part of the Digital Services function at the MTC, deploying and supporting the enterprise applications used by MTC colleagues. Dynamics 365 Support analyst role focuses primarily on supporting Microsoft Dynamics 365 systems through incident & request process. Collaboration with applications owners...
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D365 Support Analyst
1 week ago
Coventry, United Kingdom MTC - Manufacturing Technology Centre Full timeThe VacancyJob PurposeEnterprise Applications department is part of the Digital Services function at the MTC, deploying and supporting the enterprise applications used by MTC colleagues.Dynamics 365 Support analyst role focuses primarily on supporting Microsoft Dynamics 365 systems through incident & request process. Collaboration with applications owners to...
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D365 Support Analyst
1 week ago
Coventry, United Kingdom MTC - Manufacturing Technology Centre Full timeThe VacancyJob PurposeEnterprise Applications department is part of the Digital Services function at the MTC, deploying and supporting the enterprise applications used by MTC colleagues.Dynamics 365 Support analyst role focuses primarily on supporting Microsoft Dynamics 365 systems through incident & request process. Collaboration with applications owners to...
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D365 Support Analyst
5 days ago
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Dynamics Nav/d365 Business Central Lead Consultant
17 hours ago
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D365 F&O Functional Consultant
1 week ago
Coventry, United Kingdom National Physical Laboratory Full timeA leading research institution in the UK is seeking a Senior Functional Specialist for a 12-month fixed-term contract. This role is pivotal in ensuring the smooth operation of finance and procurement processes within D365 Finance & Operations. You will provide functional support and drive operational efficiency while collaborating across teams. The ideal...
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Support Analyst, 2nd
2 days ago
Coventry, United Kingdom MTC - Manufacturing Technology Centre Full timeEnterprise Applications department is part of the Digital Services function at the MTC, deploying and supporting the enterprise applications used by MTC colleagues. Dynamics 365 Support analyst role focuses primarily on supporting Microsoft Dynamics 365 systems through incident & request process. This requires a high level of quality communication with...
