Support Analyst, 2nd

15 hours ago

Coventry, United Kingdom MTC - Manufacturing Technology Centre Full time

Enterprise Applications department is part of the Digital Services function at the MTC, deploying and supporting the enterprise applications used by MTC colleagues.
Dynamics 365 Support analyst role focuses primarily on supporting Microsoft Dynamics 365 systems through incident & request process. This requires a high level of quality communication with users and within Enterprise Applications team.
Further, 2nd level support for Dynamics 365 applications’ user base, ensuring that necessary information or solutions are shared with users of the system - leading to increased maturity of user competence overtime.
Identifying solutions which add minimal complexity and support overhead.
Problem solving, troubleshooting and identifying how repeat issues can be avoided or mitigated through monitoring.
Knowledge of Microsoft Dynamics 365 applications (D365 F&O, SCM) at multiple levels, specifically configuration of: workflows, system & user interfaces, business processes and field management.
Ability to create and manage high quality functional documentation and business analysis skills, ensuring knowledge retention within Enterprise Applications department.
ITIL qualification would be desirable at foundation level
Promoting teamwork, supporting through difficult times and collectively celebrating our successes.
Ensure a positive support experience for end Users.
The MTC's engineers, scientists and technicians work with some of the most advanced manufacturing equipment in the world in a supportive and collegiate environment for the development and demonstration of new technologies on an industrial scale, helping manufacturers of all sizes develop new and innovative processes and technologies.
Established to prove cutting edge manufacturing advances in an agile environment in partnership with industry, academia and other institutions, the MTC works with hundreds of industrial clients across a range of sectors including automotive, aerospace, rail, informatics, food and drink, infrastructure, construction and civil engineering, electronics, oil and gas and defence. The MTC helps businesses thrive by advancing their technological and engineering capabilities to improve their business efficiency, capability and competitiveness.
Supported by one of the largest public sector investments in UK Manufacturing, the MTC's engineering capabilities cover research and development, advanced manufacturing management, factory design and training for the skills of the future.
The MTC has world-class facilities in Coventry, Liverpool and Oxford, and is part of the UK's High Value Manufacturing Catapult, supported by Innovate UK.
Due to the nature of our business, all employment is subject to satisfactory references being obtained alongside a level of security clearance checks.

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