Allocations & Lettings Officer

Job Title: Allocations & Lettings OfficerContract: PermanentLocation: HomebasedWeekly Hours: 35So…. What is this role exactly?This is an exciting opportunity for an Allocations & Lettings Officer to join the Housing Management team, providing a high-quality Lettings service to new and existing customers, in Lancashire, Yorkshire and Wigan.We are looking for a dedicated and enthusiastic team member who has a passion for going the extra mile to ensure that existing customers have an effortless journey in ending their tenancy with us and new customers have an excellent 1st experience of Your Housing Group, when applying for a new home, all whilst meeting team targets.What will my working week look like?Working from home, you will be the first point of contact for customers who are applying for a new home with YHG. You will guide new customers through the application process advising and supporting the customer though the application process, providing regular updates right through to the viewing, sign-up and handover of keys.You will also be responsible for supporting existing customers when ending their tenancy, again ensuring a smooth process from notice to the home going into maintenance. You will also need to be based within a reasonable traveling distance of our Head Office in Birchwood, Warrington to attend meetings and training courses when needed.What will I be responsible for doing?First and foremost, you will be responsible for the empty homes and lettings process. Liaising with customers – new and existing, liaising with Local authority, external partners, and internal teams, ensuring all work undertaken is completed with due regard for the customer, business need, productivity, and quality.One of the important things about this role is you will represent YHG and be a first point of contact for new customers. You will also support the Group’s approach to capturing and responding to customer feedback by taking the lead in proactively minimising and assisting in resolution of queries.And what would make me stand out from the crowd?Be customer focussed.Be passionate about right first time and delivering a quality service.Have excellent communication & organisational skills.Have good ICT skills.Be flexible in your approach with an ability to respond to urgent requests / queries.A team player.Be a keen problem solver.This role is really suited to someone who likes to be at the heart of what we do here at YHG, by being respectful & fair, honest & reliable, and caring.If you feel this could be the right role for you, we would love to hear from youThat all sounds great, what’s in it for me?In return we offer £23,000 - £26,000 for a 35 hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.We offer a home working culture, giving you more time at home, no more daily commute or the expense that comes with that. However, we know that those social interactions with your teammates are also important, so we have a state-of-the-art collaboration space based in Birchwood, Warrington (which you’ll need to be able to comfortably commute to when needed for team days, meetings, and training etc).On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level healthcare cash plan, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.Closing Date: Sunday 14th December 2025We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. 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