Service Optimisation Manager

These are exciting times at Voyage Care. Already a leading health and social care organisation and winner of Health Investor Specialist Care Provider of the Year, we provide support for thousands of people with learning and physical disabilities, brain injuries, autism and other needs across the UK. We are an Investor in People and have a national reputation for delivering innovative, high quality and flexible services. What’s more, we are now expanding our Service Optimisation Team to take us into the future – and as our Services Optimisation Manager you will play a vital role in helping us achieve our operational and strategic objectives.

Responsibilities of the role:
The Service Optimisation Manager role will require regular nationwide travel and overnight stays, so a full UK driving license is essential. This role will play an integral part of ensuring Acquisitions and Large Tender Wins are integrated into the organisation, they will manage and drive the continuous improvement of the quality of services across the Region/Country and deliver the company strategy.

The role will provide expertise and resource to support the Operations teams and oversee the management of compliance in relation to service improvement, therefore we require candidates to have previous experience of being a registered care manager, as well as being happy to deliver care themselves on occasions. However unlike the role of a Registered Manager you are not ultimately responsibility for a particular area and therefore growth or budgets for a service.

To maintain Voyage Care at the forefront of quality care provision for people we support, promoting Voyage Cares’ values and standards internally and externally.
Keep up to date with changes in external requirements, ensuring information is appropriately cascaded.
Represent the organisation at a local and national level as required.
Maintain a commitment to own continuing professional development and also to actively engage in own appraisal
To present a professional persona at all time and demonstrate appropriate knowledge, skills and competencies.
To communicate with and establish and maintain effective working relationships with the Director Services Optimisation
To take part, where applicable, in surveys to gather information required to inform the future strategic direction of the Service Optimisation Team.
To carry out all duties in accordance with the organisation’s Equal Opportunities, Anti-Harassment and Health & Safety Policies.
Supporting services during their working hours when required over a 7 day week.
What we’re looking for:

Be able to work as an individual and part of a team.
Work closely with COO and Director of Operational Excellence.
Be passionate about improving and embedding service improvement.
Be comfortable working at pace and under pressure, whilst maintaining good attention to detail.
Have strong communication skills, commercial acumen and analytical skills.
Have a willingness to work across the whole organisation, covering the United Kingdom
Having a flexible solution focused responsive approach
Hold a full driving license.
Benefits of joining the Voyage Care family:

In return for your dedication and commitment, you’ll work in a sector that is truly rewarding with many benefits including:
Remote working when not at service
Company car or car allowance
Stream
DoctorLine - free service where you and members of your family can speak to a GP 24/7, either over the phone or via a video consultation.
Eye care vouchers
Refer a friend scheme
Funeral Concierge
Enhanced retirement leave
Competitive salary
25 days annual leave plus bank holidays
Your birthday off
An additional day off in recognition of long service
Enhanced Family Leave
Blue Light Card – Retail discount benefit scheme
V-Assure or Maximus / a free 24 hour, confidential and independent help line
Life assurance
PensionIf you’re interested in finding out more about this opportunity, please apply directly for your application to be considered by our hiring team