Product Manager

Product Manager - New Product Development & Guest Experience 37.5 hours per week, Monday- Friday£40-£45,000 per annum Overview The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Product Manager - New Product Development & Guest Experience. The successful candidate will be responsible for developing compelling propositions, making sure our products and services meet the needs of our customers today and in the future. The role acts as the Club customer and member champion, understanding our customer/member needs. The role encompasses working closely with the Head of Research & Insight to distil customer insights and innovate to make The Club experience the best in the category. The role manages the full product lifecycle, from membership proposition to new product development and existing product improvement ensuring that the foundational guest experience standards are met brilliantly and consistently. Daily Duties and Responsibilities Partner with our Head of Research & Insight to synthesise customer, market and operational data, developing a deep understanding of our customer needs and then ensure that The Club’s customer experience is aligned to maximise the appeal and value The Club brand delivers. Oversee end-to-end product standards for the Guest Experience, ensuring they meet the needs of different target audiences and site categories through segmentation. Develop, communicate and maintain a prioritised outcome focused product development roadmap in collaboration with Brand, Acquisition and Performance and Network Performance teams to make sure what we promise can be delivered and we maximise our income from ancillary products. Collaborate with the Brand, Acquisition and Performance and IT teams on products that require technical development support, ensuring the user experience supports penetration of ancillary product sales whilst collaborating with operations to ensure we deliver on the experience. Identify opportunities to develop new products and introduce product innovation. Develop commercial business case to support investment in product development, or present compelling customer driven reasons why investment is key to protecting our brand reputation. Act as the lead manager on post stay customer feedback and ensure that learnings inform and evolve the way we deliver our products and services to our members and customers. Stay up to date with the latest industry trends and best practice, applying this to our business. Develop robust documentation and roadmap for processes, including specific work instructions, and best practices. Qualifications and Experience GCSE/Level 2 equivalent in English. Significant experience managing Product Development in a travel or leisure business. Experience of taking customer research & insights and translating them into product development plans. Working knowledge of email marketing and social media platforms. Strong managerial background with a focus on the ability to lead and motivate others. Strong commercial awareness and trading focus with a proven track record in devising campaigns that deliver results. Benefits Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week. Equal Opportunity We are especially keen to encourage expressions of interest from people currently under‑represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. Application Process Please upload your anonymised CV. For this role, you must have evidence of the right to work in the UK. Applications close 7th December 2025. We encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. #J-18808-Ljbffr