Apprentice Administration Assistant

Job Summary Would you like an Apprenticeship with a guaranteed Band 2 job at the end? You will be enrolled with a local education provider and required to complete the Level 2 Apprenticeship Programme within the placement duration. This opportunity provides valuable experience and a strong foundation for a career within the NHS. The ENT/Audiology Department has a post for an Apprentice Administration Assistant. Successful applicants will follow a 12‑month Intermediate Apprenticeship. Upon successful completion, apprentices will automatically transfer into permanent Band 2 posts of 37.5 hours per week, delivering efficient and effective administration to the ENT out‑patient department, covering reception and contributing to patient care as part of a multidisciplinary team. Interview Date: 15th December 2025Working Pattern: 37.5 hours per week NO AGENCIES PLEASE Main Duties of the Job Effective communication Making appointments Answering telephone queries Reception duties Good organisation skills Ability to work well within a team Applicants must have GCSEs (or equivalent) at Grade 4 or above in Maths and English About Us We are a flexible working friendly organisation, ensuring you can work in a way that best serves our patients and your needs. Our staff oversee around 6,500 patient contacts every day across the following sites: Freeman Hospital Royal Victoria Infirmary (RVI) Health Innovation Neighbourhood (formerly Newcastle General Hospital & Centre for Ageing and Vitality site) Newcastle Dental Hospital Newcastle Fertility Centre Northern Centre for Cancer Care, North Cumbria Northern Genetics Service Cramlington Manor Walks Details Date posted: 26 November 2025 Pay scheme: Agenda for Change Band: Band 2 Salary: £12.21 per hour Contract: Permanent Working pattern: Full-time Reference number: 317-2025-48-37-DR Job location: Freeman Hospital, 317 01 Freeman Hospital, NE7 7DN Job Responsibilities Work within a team of administration staff, supporting Consultants, junior medical staff and other clinical staff, notably specialist nurses. Reception duties Deal with telephone enquiries promptly. Communicate with patients regarding appointments and admissions upon medical staff request. Cover administration posts Trust-wide as required. Eligibility – Apprenticeship Requirements Right to work and reside in the UK. Lived in the UK for at least 3 years. Provide original evidence of required English and maths qualifications. Be aged 18 or over. Further Information You will not be considered if you have an equivalent or higher qualification in the same or a very similar subject. You must not be engaged in any other funded training or education programme. We cannot sponsor applicants during or after successful completion of the apprenticeship; please ensure visa eligibility. We cannot accept applications from student visa applicants. Person Specification – Knowledge Essential Understanding of confidentiality issues Desirable Understanding of medical terminology Person Specification – Skills Essential Good written and verbal communication skills Ability to be flexible and work as part of a team Desirable Good telephone skills Person Specification – Experience Desirable Previous work experience in a healthcare environment Person Specification – Qualifications Essential GCSEs in English and Maths at Grades A* to C Desirable GCSE, Functional Skills or Key Skills qualification in ICT at Level 1 or above Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for any previous criminal convictions. Employer The Newcastle upon Tyne Hospitals NHS Foundation TrustFreeman Hospital, 317 01 Freeman Hospital, NE7 7DN #J-18808-Ljbffr