Apprentice Administration Assistant

Job Overview The Newcastle upon Tyne Hospitals NHS Foundation Trust is recruiting Apprentice Administration Assistants to join the ENT/Audiology Department. This 12‑month apprenticeship offers valuable experience and a guaranteed permanent Band 2 role (37.5 hours per week) upon successful completion of the Level 2 Apprenticeship Programme. Apprentices will provide efficient administrative support, including reception duties, contributing to high standards of patient care. Key Job Details Job Title: Apprentice Administration Assistant Employer: The Newcastle upon Tyne Hospitals NHS Foundation Trust Location: Freeman Hospital, Newcastle, NE7 7DN, UK Salary: £12.21 per hour (Agenda for Change, Band 2) Contract Type: Apprenticeship (12 months, leading to permanent Band 2 role) Hours: Full‑Time (37.5 hours per week) Closing Date: 2 December 2025 Interview Date: 15 December 2025 Work Location: On‑site (Trust‑wide cover may be required) Employer Website: Newcastle Hospitals Careers About the Employer The Newcastle upon Tyne Hospitals NHS Foundation Trust is one of the UK’s largest and most innovative NHS organisations, overseeing around 6,500 patient contacts daily across multiple sites including Freeman Hospital, Royal Victoria Infirmary, Newcastle Dental Hospital, and Northern Centre for Cancer Care. The Trust is recognised for pioneering clinical practice, cutting‑edge diagnostic services, and a strong commitment to staff wellbeing, diversity, and flexible working. Role Overview Apprentice Administration Assistants will support consultants, junior medical staff, and specialist nurses by providing administrative and reception services. The role requires strong communication, organisation, and teamwork skills, with opportunities to gain valuable NHS experience and qualifications. Key Responsibilities Provide efficient administrative support to clinical teams Reception duties, including welcoming patients and visitors Answer telephone queries promptly and professionally Communicate with patients regarding appointments and admissions Make appointments and maintain accurate records Cover administration posts across Trust sites when required Work collaboratively within a multidisciplinary team Required Skills and Experience Essential GCSEs (or equivalent) in Maths and English at Grade 4/C or above Good written and verbal communication skills Ability to work flexibly and as part of a team Understanding of confidentiality issues Desirable GCSE/Functional Skills/Key Skills ICT qualification (Level 1 or above) Previous work experience in a healthcare environment Understanding of medical terminology Good telephone skills Apprenticeship Eligibility Must have the right to work and remain in the UK Must have lived in the UK for at least 3 years Must be aged 18 or over (due to shift requirements) Cannot hold equivalent or higher qualifications in the same/similar subject Cannot be engaged in another funded training/education programme Student visa applicants are not eligible Non‑UK nationals must meet settlement requirements for apprenticeship funding What We Offer £12.21 per hour (Band 2, Agenda for Change) Guaranteed permanent Band 2 role upon successful completion of apprenticeship Flexible working arrangements considered Access to NHS staff benefits (pension, wellbeing programmes, discounts, cycle scheme, etc.) Comprehensive training and development opportunities Compliance Requirements Enhanced DBS check required Recruitment subject to NHS safeguarding and pre‑employment checks Equal Opportunities The Trust is a Disability Confident Employer, Living Wage Employer, and recognised for diversity and inclusion (Stonewall Gold Employer, Veteran Aware, HR Excellence Award). Applications are welcomed from all backgrounds. How to Apply Click here to Apply via theTrac recruitment portal before the closing date. Application Deadline 2 December 2025Interview Date: 15 December 2025 #J-18808-Ljbffr