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Regional Operations
2 weeks ago
Regional Operations & Relationship ManagerAre you driven by purpose and eager to contribute to meaningful work? CHP is hiring a passionate Regional Operations & Relationship Manager to help us achieve our mission of shaping the care environment for locally based services.This is a regional role based in the South & East of England.Main duties of the jobAs the Regional Operations and Relationship Manager (ORM), you will be responsible for the day‑to‑day operational management of NHS LIFT buildings within the CHP portfolio. This role does not have a fixed allocation of buildings but provides relief support across the South & East region and supports projects as required.This includes overseeing property compliance, ensuring high standards of tenant engagement and satisfaction, managing relationships with service providers, supporting compliance with safety and contractual obligations, and contributing to community engagement initiatives.A structured and proactive approach is vital to effectively, organise, plan and prioritise the workload to ensure that all responsibilities and met efficiently, compliance is maintained and strong relationships with tenants and stakeholders are fostered.The operational focus will be:Improving customer satisfaction by beingtransparent, responsive and effectiveExcellent customer care, stakeholder relationshipand managementEnsuring that our properties are safe and compliantto all relevant regulationsPutting our buildings at the heart of the communityEffective management of spaces and contractsFurther developing environmentally sustainablepractices and procurement e.g. Green Funds to improve sitesAbout usAt Community Health Partnerships (CHP), we're dedicated to improving health outcomes by creating the spaces where care happens. As a wholly owned company of the Department of Health and Social Care, we manage over 300 high‑quality community health buildings across England. We work in partnership with the NHS and local systems to deliver innovative, sustainable infrastructure solutions that support integrated care, reduce health inequalities, and enable better services closer to home. Our mission is simple: enable better care through better spaces.Job responsibilitiesTo be considered for this role, please submit your application directly via the link below:https://pfchp.jobs.people-first.com/jobs/details/recruitment%2Fjobdetails%2Ff72b20e3-e700-4d5b-b7ca-19ac0241f450Any applications not received via this route will not be considered.Person SpecificationSkills and BehavioursProactive & Self-DirectedExceptional relationship managementCollaborative team player and influencerAdept at prioritisation and workload managementConfident and articulate communicatorProblem solving and solutions orientatedStrong organisational skills and detail orientedOngoing commitment to self-development, continuous professional developmentAbility to constructively negotiateAdaptability and resilienceRecord keeping and documentation managementPlanned thinking for community engagementQualificationsIWFM level 3 in Facilities ManagementIWFM Level 4 in Facilities Management or aboveExperienceFoundational experience in Facilities, Estates or Property ManagementExperience of presenting information to stakeholdersWorking knowledge of health and safety compliance requirementsProven ability to manage tenant relationships and resolve issues efficientlyCommunity engagement and social value awarenessProficient in maintaining and updating operational documentationProficient with Microsoft packages, digital tools and systemsGood working knowledge of health care and primary health care servicesExperience of working in a healthcare environmentKnowledge of soft and hard FM services and contract liaison practicesAbility to monitor performance against objectivesAbility to chair and facilitate meetingsProject lifecycle experienceKnowledge of social value and corporate social value responsibilityDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr
