Telesales / Counter Sales

Lawsons is the UK’s largest independent supplier of timber, fencing, and building materials. With over 35 branches and 700+ colleagues across London and the South East, our commitment to quality and service is matched by our inclusive, supportive team culture. We are now seeking a proactive and customer-focused individual for a Telesales / Counter Sales role in our Sidcup branch. Join Our Expanding Team – Telesales and Counter Sales in Sidcup Are you great with people and passionate about helping customers in the building materials sector? Do you want to work for a company with strong values, training, and real opportunities to progress? Our Telesales / Counter Sales vacancy in Sidcup could be the perfect fit for you. You will be an integral part of the branch, providing excellent service over the phone and in-person, ensuring customers always receive the best advice and support. Main Responsibilities – Telesales & Counter Sales (Sidcup) Handle incoming telephone and in-person enquiries from trade and public customers Advise customers on product selection, availability, and pricing for timber, fencing, and building materials Process sales orders, quotations, and resolve queries efficiently and accurately Build and maintain effective relationships with new and existing customers Support sales growth by identifying and following up on opportunities and leads Work closely with warehouse and yard teams to ensure smooth fulfilment of orders and deliveries Maintain a high standard of product knowledge, keeping up to date with ranges and promotions Work to all health and safety protocols to protect yourself and others within the branch Contribute to a positive, collaborative working environment and support colleagues as required Essential Skills & Experience Required – Sales Jobs in Building Materials Previous experience in sales, telesales, trade counter, or builders’ merchant environment (essential) Excellent verbal and written communication skills Confident and professional manner with strong customer service focus Reliable, punctual, and enthusiastic with a commitment to quality service Ability to multi-task and thrive in a busy, fast-paced environment Good IT skills and familiarity with order processing systems Willingness to learn, adapt, and take on new challenges Friendly, positive attitude and a genuine team player Working Hours – Telesales / Counter Sales Careers in Sidcup This is a full-time, permanent role. Working hours are Monday to Friday, 07:30 – 17:00, with alternate Saturday mornings (08:00 – 12:00). Employee Benefits – Why Work for Lawsons Sidcup? Competitive salary ranging between £32,000 - £35,000, depending on experience 25 days’ holiday plus all UK Bank Holidays, plus an extra celebration day Pension scheme, Death in Service benefit, and Employee Assistance Programme Access to our “My Reward” platform, including Online GP Access and wellbeing support Comprehensive training and genuine opportunities for progression within the building and timber merchant sector Inclusive and supportive team atmosphere where every colleague is valued Why Choose a Career as Telesales / Counter Sales with Lawsons Sidcup? Join the UK’s largest independent supplier of timber, fencing, and building materials Enjoy a mix of telephone sales and in-branch customer service in a friendly, respected business Benefit from ongoing support, professional training, and real development opportunities Work in a company that genuinely values its team and champions inclusivity, diversity, and outstanding service If you are driven by providing excellent customer service, enjoy working in a sales environment, and want to join a respected, growing company in the building supplies industry, we invite you to apply today #MP #J-18808-Ljbffr