Transformation Manager

What's this role all about?The Transformation team are on hand for every hospital that uses the DrDoctor platform to ensure they get the most out of it. At DrDoctor, we want every installation of our platform to deliver the best possible results, without exception, and we help hospitals through every step of the way.Over many years, we have become experts in delivering technology and transforming hospital services from the ground up. Our Transformation team runs the initial implementation and continuous improvement projects and is responsible for the long‑term success of our clients.Join us on our mission to change healthcare one hospital at a time, by taking clients efficiently and effectively through their transformation journey. You must be an exceptional planner, do-er and people person. The Transformation team is growing steadily and we currently have multiple positions open. It's a great time to join with so much opportunity for personal development and progression within the team.Who we are (DrDoctor)We love the NHS and want to help it work better. We radically transform delivery of health services to make healthcare work for everyone – for patients, doctors, administrative teams and taxpayers.What would I be doing day to day?One of the great things about a scale‑up is that every day is different and there is always an opportunity to get involved in something outside of your ‘BAU’However, the key things you could expect to include:Ensuring our implementation projects deliver the most importantoutcomes for our clientsManaging large‑scale transformation projects, predominantly within acute NHS trustsDeveloping great relationships with our clients and working with them to get maximum benefit from using our products and becoming advocates of what we doWorking closely with service managers, clinicians and other key users developing solutions with them to solve their problems and so they become experts in using our productsActively monitoring customer activity to make sure they derive maximum benefit from using our products and maintaining high adoption metrics, working alongside our Account Managers to help demonstrate success to senior stakeholdersEvaluating performance and utilisation trends, recommending improvements to processes and ways of using our productsAnalysing data and producing insightful reports that quantify the value we deliver to our clientsActing as the voice of the customer, collect, understand and use feedback to drive continuous improvement in our products and services and champion their ideas and issuesYou may also work on internal projects to improve the way your team and/or DrDoctor worksSupporting upselling and new project sales through data analysis and supporting preparation of proposalsWhat experience do I need to have?We fully expect that you will need time to develop in your role and we are committed to supporting every step. However, some key skills are:Motivation to succeed and deliver resultsStrong communication skills and the ability to develop rapport with hospital users so they enjoy working with you and respect your opinionStrong problem‑solving skills, so you can identify the root cause of problems, develop solutions and communicate them to clientsA keen eye for detailExperience analysing and presenting data using MS Excel, PowerBI and/or SQLYou must be able to understand the technical side of what we doBonus points for:Relevant experience, knowledge and a passion for transforming healthcareUnderstanding of healthcare and the NHSImprovement management or system implementation backgroundWe are committed to creating a diverse and inclusive cultureJust to let you know too, we will need you to have the Right To Work in the UK.Salary banding for this role is: £36,000 - £46,000 #J-18808-Ljbffr