Team Leader

Join to apply for the Team Leader role at Mountain Warehouse 6 days ago Be among the first 25 applicants Join to apply for the Team Leader role at Mountain Warehouse Get AI-powered advice on this job and more exclusive features. Application Deadline: 22 September 2025 Department: UK Retail Location: Stratford Upon Avon Maybird Retail Park (SUN) Compensation: £12.82 / hour Description Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you We’re looking for a 24 Hour Team Leader (11:45-20:15 and 11:00 - 19:30 shifts) to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer. Responsibilities Foster a collaborative and supportive team environment, uniting colleagues around shared goals. Drive continuous growth by coaching, training, and mentoring your team. Keep your team informed and engaged through clear, open communication. Empower your team with up-to-date product knowledge to meet customer needs confidently. Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day. Oversee daily store operations, including opening and closing duties, to ensure smooth workflows. Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike. Prioritise Health & Safety, safeguarding the wellbeing of your team and customers. Motivate your team to meet and exceed sales targets and KPIs. Identify growth opportunities for team members and suggest strategies for their development. Set the standard for exceptional customer service and ensure it’s delivered consistently. Resolve customer concerns promptly and professionally, creating memorable shopping experiences. Represent the Mountain Warehouse brand with enthusiasm and professionalism. Build connections within the local community, enhancing the store’s personal and welcoming atmosphere. What we’re looking for Passionate about delivering outstanding customer service. A confident and reliable motivator, with a talent for inspiring others. Experience in all areas of retail, from stock control to visual merchandising. A strong communicator who can engage at all levels and provide constructive feedback. Proactive and results-driven, with a track record of setting and achieving goals. Approachable, trustworthy, and a natural team player. Skilled at problem-solving within company guidelines and policies. Benefits Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance 28 days annual leave, including Bank Holidays Access to Employee Assistance Programme, and a Colleague Hardship Scheme Generous Colleague Referral Incentive Auto-enrolment Pension scheme A stable, successful and supported environment Length of service awards "You\'re not just working in a store; you\'re shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change" Seniority level Mid-Senior level Employment type Part-time Job function Information Technology Industries Retail Referrals increase your chances of interviewing at Mountain Warehouse by 2x Sign in to set job alerts for “Team Lead” roles. 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