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City of Edinburgh, United Kingdom Lloyds Bank plc Full timeCustomer Journey Manager page is loaded## Customer Journey Managerlocations: Edinburghtime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 20, 2025 (14 days left to apply)job requisition id: 147653**End Date**Friday 19 December 2025**Salary Range**£59,850 - £66,500**Flexible Working Options**Hybrid Working**Job...
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Edinburgh, United Kingdom Lloyds Banking Group Full timeJob title: Customer Journey ManagerLocation: EdinburghSalary: £59,850 - £66500Hours: Full timeWorking Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity: We're the Protection Platform and Our platform aims to push boundaries to transform the business...
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Edinburgh, United Kingdom Lloyds Banking Group Full timeJob title: Customer Journey ManagerLocation: EdinburghSalary: £59,850 - £66500Hours: Full timeWorking Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity: We're the Protection Platform and Our platform aims to push boundaries to transform the business...
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Edinburgh, United Kingdom Lloyds Banking Group Full timeJOB TITLE: Customer Journey Manager SALARY: £59,850 - £66,500 LOCATION: Edinburgh HOURS: Full-time - 35 hours per week WORKING PATTERN: Hybrid - 40% (or two days) in the Edinburgh office ABOUT THIS OPPORTUNITY We're looking for an enthusiastic Customer Journey Manager to join Workplace Digital Lab/ Platform Savings Lab, within Workplace & Retirement...
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Edinburgh, Edinburgh, United Kingdom Lloyds Banking Group Full time £59,850 - £70,000End DateThursday 27 November 2025Salary Range£59,850 - £66,500We support flexible working – click here for more information on flexible working optionsFlexible Working OptionsFlexibility in when hours are worked, Hybrid Working, Job ShareJob Description Summary.Job DescriptionJOB TITLE: Customer Journey ManagerSALARY: £59,850 - £70,000 per...
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Edinburgh, United Kingdom M&G Full timeOur purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.Our two distinct operating segments, Asset Management and Life, work together to...
Customer Journey Manager
2 weeks ago
Join to apply for the Customer Journey Manager (12-month FTC) role at Lloyds Banking Group JOB TITLE: Customer Journey Manager (12-month FTC) LOCATION: Edinburgh SALARY: £59,850 - £66,500 HOURS: Full-Time – 35 hours per week WORKING PATTERN: Hybrid: at least two days per week in office (≈40%) About This Opportunity Lloyds Banking Group is embarking on a transformative journey to reshape the financial landscape and elevate the customer experience. As part of this ambitious venture, a dedicated Customer Journey Manager is sought to join the Planning, Analysis, Reporting and Cost Management lab. This role is a 12‑month secondment. The Finance Platform is at the heart of our innovative change, providing new tools that support forecasting and management reporting. By working closely with Product Owners and cross‑functional teams, you’ll guarantee smooth integration and coordination of customer journeys. What You’ll Be Doing Understand and optimise the end‑to‑end customer experience (internal and external) to keep the customer at the forefront of all journeys. Lead continuous improvement of the journey and orchestrate across functional boundaries to ensure journey efficiency. Integrate insights and knowledge from disparate data, processes, and systems relevant to the customer journey. Continually evaluate the journey’s efficiency from both customer and business perspectives. Coordinate cross‑functional alignment on journeys to ensure flawless execution. What You’ll Need Experience leading with a continuous improvement mindset. Excellent stakeholder communication and management skills to align customer journey and product. Ability to translate customer requirements into product deliverables. Ability to integrate insights and knowledge from disparate data, processes and systems relevant to the customer journey. Experience understanding and optimising end‑to‑end customer experience to keep the customer at the forefront. Additional Experience That Would Be Useful Strong understanding of Financial Services products and services, with expertise in the Oracle Suite. What’s in for You You’ll be pivotal in shaping the financial strategy and success of our business, with opportunities for continuous learning and career development within a dynamic and supportive environment. We also offer a comprehensive benefits package, including: A generous pension contribution of up to 15% An annual performance‑related bonus Share schemes including free shares Flexible benefits such as discounted shopping 30 days holiday plus bank holidays Wellbeing initiatives and generous parental leave policies Our Commitment to Inclusion Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We especially welcome applications from under‑represented groups. We are disability confident and will provide reasonable adjustments where needed. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Analyst Industries Banking Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey #J-18808-Ljbffr
