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Be among the first 25 applicantsOTE £36,000Service Advisor, Bolton Kia Bolton Kia is proud to hold the title of ‘Europe’s No.1 Kia Dealer’ in terms of sales volume. The Bolton dealership sells more new vehicles than any other dealership, not just in the UK but across Europe. Located on Middlebrook Retail Park in Horwich, off Junction 6 of the M61, the dealership spans two sites – the Sales showroom (new and used vehicles) and, just 300 yards away, the Service & Parts department.Bolton Kia is wholly owned by Kia UK, giving staff access to employee benefits including private medical insurance, employee car ownership scheme, and employee discount schemes. Kia UK offers one of the industry’s largest model ranges and bold electrified products such as the EV6 and EV9.Kia UK has grown for over 30 years and aims to offer nine fully electric vehicles in the UK by 2027, continuing to drive sustainable mobility solutions.The Role – Bolton Kia has one of the busiest Service/Aftersales Departments in the UK. We are expanding our Service team and have an exciting new role for a Service Advisor. Reporting to the Service Manager, you will work in a team of 5 Service Advisors and 4 support Administrators. The purpose of this role is to deliver exceptional customer service, ensure smooth operation of the service department, and maintain a high level of customer satisfaction. If you have experience in similar roles, excellent communication and organisational skills, a passion for delivering exceptional customer service, and a full UK Driving License, you could be perfect for this role.At Bolton Kia we value our employees and offer a competitive salary plus excellent benefits.BenefitsEmployee Car Scheme (car lease + insurance all included from £85/month)Private Medical Care (Vitality)Annual Health Checks and free flu jabsPrivate Dental Care (Denplan, £0 excess)Pension with enhanced employer contributionIncome Protection & life AssuranceCritical Illness Protection25 days Annual Leave + Bank HolidaysWellness benefits including cycle to work scheme, free eye tests, employee assistance programmeFinancial hub providing free financial guidanceEnhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay)Enhanced Paternity LeaveBirthday VouchersMain ResponsibilitiesArranging customer bookings for the workshop, recording and communicating authority for any extra work or parts to be ordered or fitted.Understand the customer’s needs and interpret instructions accurately.Assist with planning the workshop forward capacity and monitor work to ensure timely completion.Check, inspect and test incoming and outgoing vehicles and acts as quality controller as required.Ensure work, parts, consumables and tests are recorded on the job card/repair order; cost the work and raise invoices.Handle customer complaints and resolve issues promptly and professionally.Follow up with customers to ensure satisfaction with the service provided.Collate information for CSI.RequirementsService Advisor experience in an automotive dealership or service centreStrong customer service and communication skills; ability to communicate clearly with customers and team membersExcellent organisational and time management skillsAbility to work in a fast-paced environmentProficient in Microsoft Office and dealership management softwareA Full UK Driving License is essentialWe are looking for the best candidate for the job and encourage you to apply if your skills and experience would be a good fit.Location – The Bolton Kia dealership spans two buildings on Middlebrook Retail Park, with free parking, off Junction 6 of the M61. The nearest train station is Horwich Parkway. There is step-free access throughout the building.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesAutomotiveWe are committed to equal employment opportunity and encourage applications from all qualified individuals. #J-18808-Ljbffr
