Senior Engineer Services Support

OverviewMotorola Solutions UK Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.Department OverviewThe UK Software Enterprise Support team maintains and supports IAAS, Pronto Hosted Services and Command Central Control Room Solutions.Pronto Hosting Services is part of the Pronto suite of applications from Motorola Solutions, which enables officers to access information in national and local databases on a mobile device whilst in the field. They can then reuse that information to complete processes digitally, as well as to manage and submit accurate information directly from the front line. From road traffic and community policing to criminal justice, crime investigations and back-office management support, Pronto delivers totally paperless policing to the front-line, reducing complexity and enhancing effectiveness.Command Central Control Room Solutions is a mission critical secure control room solution providing integrated voice, data and multimedia communications hub to harness the power of a software as a service, simplifying control room IT management and reducing risk with ongoing enhanced communication functionality to meet the needs of the UKs emergency services.Job DescriptionThis role is primarily remote with occasional travel into our Rugby offices.Provides incident investigation and gathers information to enable incident resolution, ensures that incidents are handled according to agreed procedures and priorities, diagnoses incidents and advises relevant persons/customers of actions taken. Investigates causes of incidents, escalates unresolved incidents, facilitates recovery following resolution, and documents/closes resolved incidents.Investigates escalated, non-routine and high-impact incidents to responsible service owners and seeks resolution. Facilitates recovery following resolution. Ensures that resolved incidents are properly documented and closed. Analyzes causes of incidents and informs service owners to minimise probability of recurrence.Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.Provisions/installs, configures and maintains infrastructure services and components. Monitors, measures and reports on infrastructure load, performance and security events. Identifies operational issues and contributes to their resolution. Carries out agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts. Carries out agreed system software maintenance tasks. Automates routine system administration tasks to specifications using standard tools and basic scripting.Maintains knowledge management systems and content to meet business needs. Supports others to enable them to complete knowledge management activities and form knowledge management habits. Supports changes to work practices to support capture and use of knowledge.Provide a 24/7 support service utilizing a on-call pattern of 1 week in every 4 weeks.Basic RequirementsFundamental Knowledge of VMware and NSXFundamental Knowledge of Microsoft Server Family including core servers, High availability always on clustering, IIS (web hosting), Application Request Routing, files shares.Fundamental Knowledge of network principles, WAN technologies, routing and Global Load balancing.Fundamental Knowledge of Microsoft SQLExperience with SIP technologies including WebRTC.Experience with/architecting or supporting AzureStrong troubleshooting and problem-solving skills.Strong business/customer facing experienceExperience/Desirable with Web Map ServicesExperience/ Desirable with REST API interfacesITIL FoundationMust be able to work On-CallIMPORTANT Must be able to attain SC and NPPV3 clearancesIn Return For Your ExpertiseWell Support You In This New Challenge With Coaching & Development Every Step Of The Way. Also, To Reward Your Hard Work You’ll Get:Competitive salary and bonus schemesTwo weeks additional pay per year (holiday bonus)25 days holiday entitlement + bank holidaysAttractive defined contribution pension schemePrivate medical insuranceEmployee stock purchase planFlexible working optionsLife assuranceEnhanced maternity and paternity payCareer development support and wide ranging learning opportunitiesEmployee health and wellbeing support EAP, wellbeing guidance etcCarbon neutral initiatives/goalsCorporate social responsibility initiatives including support for volunteering daysWell known companies discount schemeTravel RequirementsUnder 10%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYesCompanyMotorola Solutions UK LimitedEEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills, wed still love to hear why you think youd be a great addition to our team. #J-18808-Ljbffr