IT Problem Management Analyst
2 weeks ago
IT Problem Management Analyst – Robert Walters Join to apply for the IT Problem Management Analyst role at Robert Walters. In this pivotal role, you will take ownership of the end‑to‑end Problem Management process, ensuring the stability and resilience of IT services. With 80% of your focus dedicated to Problem Management, you will proactively identify, investigate, and resolve recurring issues while driving continual service improvement initiatives. You will also provide support for Incident and Change Management processes when required. Location: LondonSalary: CompetitiveWorking Model: Hybrid Key Responsibilities Own and manage the Problem Management process in alignment with ITIL v4 practices. Proactively identify problems based on incident trends, monitoring data, and stakeholder feedback. Facilitate structured Root Cause Analysis (RCA) sessions using methodologies such as 5 Whys or Fishbone diagrams. Maintain and update the Known Error Database (KEDB), ensuring visibility of workarounds and permanent solutions. Collaborate with technical teams to define corrective actions and preventive measures. Conduct regular problem reviews with stakeholders to ensure accountability and progress. Drive continual service improvement initiatives based on problem insights and performance data. Additional Responsibilities Support Incident Management by coordinating major incidents and ensuring swift restoration of services. Provide cover for Change Management processes during absences or peak periods. What We're Looking For Proven experience running a Problem Management function within a professional services or highly regulated environment. Strong understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management. Experience with ITSM tools such as ServiceNow or Azure. Excellent analytical skills combined with confident communication abilities to engage stakeholders at all levels. A proactive mindset with a focus on continual service improvement. Qualifications ITIL v4 Foundation Certification (required). Additional ITIL modules or certifications (e.g., Problem Management) are desirable but not essential. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates. #J-18808-Ljbffr
-
Problem Manager
4 days ago
Greater London, United Kingdom Comtecs Ltd Full timeIT Service Management Analyst/Problem Manager - ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +BensGlobal Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on...
-
PROBLEM MANAGER
3 weeks ago
London, United Kingdom VIQU IT Full timeProblem Manager London – Permanent | £64,000 – £71,000 VIQU are partnering with a leading Energy Company to recruit a Problem Manager to oversee the end-to-end management of service-related issues across their network. You’ll take ownership of problem identification, root cause analysis, and resolution, collaborating with internal teams, suppliers,...
-
Problem Manager
3 weeks ago
London, United Kingdom Comtecs Ltd Full timeIT Service Management Analyst/Problem Manager - ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus...
-
Problem Manager
1 week ago
London, United Kingdom Comtecs Ltd Full timeJob DescriptionIT Service Management Analyst/Problem Manager - ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +BensGlobal Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team...
-
PROBLEM MANAGER
10 hours ago
City Of London, United Kingdom VIQU IT Full timeProblem Manager London Permanent £64,000 £71,000 VIQU are partnering with a leading Energy Company to recruit a Problem Manager to oversee the end-to-end management of service-related issues across their network. You ll take ownership of problem identification, root cause analysis, and resolution, collaborating with internal teams, suppliers, and...
-
Incident & Problem Analyst - IT Resilience
2 weeks ago
Greater London, United Kingdom MUFG Full timeA global financial services firm in Greater London is seeking an Analyst for incident and problem management. The ideal candidate will support IT services, troubleshoot issues, and enhance productivity tools. Applicants should possess a degree or equivalent experience, with a background in IT delivery, preferably in banking or finance. This is a full-time...
-
Incident & Problem Analyst
1 week ago
London, United Kingdom Adecco Full timeIncident & Problem Analyst** Duration: 6 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking a highly organised and analytical Incident and Problem Analyst to support the effective management of IT incidents and...
-
Incident & Problem Analyst
6 days ago
Greater London, United Kingdom Adecco Full timeIncident & Problem AnalystDuration: 6 Months (Possibility for extension)Location: London/Hybrid (3 days per week on site)Rate: A highly competitive Umbrella Day Rate is available for suitable candidatesRole OverviewWe are seeking a highly organised and analytical Incident and Problem Analyst to support the effective management of IT incidents and problems...
-
Analyst, Incident and Problem Analyst
2 weeks ago
Greater London, United Kingdom MUFG Full timeJoin to apply for the Analyst, Incident and Problem Analyst role at MUFG Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and...
-
Greater London, United Kingdom Robert Walters Full timeA leading recruitment agency in London is looking for an IT Problem Management Analyst to manage the Problem Management process and support Incident Management. You will analyze trends, perform Root Cause Analyses, and drive continual service improvements. Candidates should have ITIL v4 Foundation Certification and experience with ITSM tools. This hybrid...
