Senior Project Manager

Base pay range Salary Scale: £59,031 - £70,000 per annumClosing date: 26th December 2025 What is the purpose of this job? Passenger Assist is the system that enables passengers to request and book assistance when travelling by rail. The Passenger Assist Programme seeks to improve the system and the service, by collaborating with RDG's technology provider and train operating companies to deliver key enhancements. The programme is focussed on improving the customer experience with the overarching goal of creating a more accessible railway for all. What can I expect to do in this job? This is not an exhaustive list, but gives some idea of what you will do; Develop and maintain detailed project plans, outlining key milestones, deliverables, and timelines. Oversee the execution of project plans, ensuring tasks are completed on schedule and within budget. Coordinate cross‑functional teams, including developers, testers, business analysts, and external suppliers. Facilitate effective communication and collaboration among team members to ensure project objectives are met. Regularly update stakeholders on project progress, addressing any concerns and incorporating feedback into project plans. Identify potential project risks and develop mitigation strategies to address them. Monitor risk factors throughout the project lifecycle and adjust plans as necessary to minimise impact. Ensure that project deliverables meet quality standards and comply with regulatory requirements. Allocate resources effectively to ensure optimal project performance. Manage the onboarding and training of new team members, ensuring they are up to speed with project objectives and processes. Track project performance against key metrics and milestones. Prepare and present regular project status reports to senior management and other stakeholders. Ensure all project documentation is up‑to‑date and accessible to relevant stakeholders. Work with stakeholders on non‑roadmap requests/additional scope changes. Scope shaping and market research, initiation activities in setting and driving workshops and planning sessions Key Deliverables Detailed project plan with key milestones, timelines and budget Regular project status reports at Programme and Sponsor level Comprehensive project documentation and records Who will my key contacts be? Train Operating Companies Suppliers Internal Teams Requirements What experience, skills and knowledge do I need? At least five years' experience of being a Project Manager within complex programmes Experience working with programme teams and technology specialists in the creation of digital consumer products (eg websites and apps). Strong communication skills, both written and oral, including creating detailed reports, and comprehensive documentation Proactive and comfortable working through ambiguity Ability to present a compelling narrative with data to influence stakeholders and implement change A strong customer first mindset Detailed focused About Rail Delivery Group Rail plays an ever more crucial role in Britain. Our aim is to create a railway that delivers real improvements in customer experience, which drives growth in both the number of customers and the number of journeys and allows us to create a simpler and better railway. Our purpose is to create a simpler, better railway for everyone in Britain Benefits Why Work for RDG? We offer a highly competitive package, including: 75% off rail travel for personal and family use, plus international rail discounts 30 Days annual leave (plus buy/sell options and additional leave for key life events) Season ticket loan for commuting costs Enhanced family leave - 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave Pension scheme - up to 11.58% employer contribution Private medical insurance (AXA PPP) including mental health and specialist care Discounted gym membership and access to wellbeing programmes Career Development & Progression You’ll be part of a team driving innovation at a national scale, with the opportunity to influence long‑term ticketing strategy. This role provides real ownership, the chance to work with leading‑edge technologies and partners, and visibility at senior levels across the rail industry. You’ll also gain wide exposure to transport and government stakeholders, opening up exciting development and progression opportunities within RDG. Apply Now & Shape the Future of UK Rail If you are interested in joining RDG as a Senior Project Manager and shaping the future of digital ticketing, we’d love to hear from you Click Apply now to start your application and be part of a team that is leading digital innovation in the rail industry. Please note that we are unable to consider applications from candidates who require visa sponsorship to work in the UK. Seniority level Mid‑Senior level Employment type Full‑time Job function Project Management Industries IT Services and IT Consulting #J-18808-Ljbffr