Resident Engagement Coordinator

1 day ago

Liverpool, United Kingdom Riverside Full time

Job Title: Resident Engagement Coordinator Contract Type: Permanent Salary: £33,895 per annum (£37,463 per annum is achieved after 12 months successful performance in the role) Working Hours: 35 Hours per week Working Pattern: Monday - Friday, Hybrid Location: Speke, Estuary Boulevard, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Resident Engagement Coordinator To lead resident engagement efforts for TRG’s ongoing stock condition survey programme, with a focus on improving access to hard-to-reach properties. This role combines resident engagement with strategic planning, internal collaboration, and problem-solving to support successful survey delivery. About you Proven experience in a customer-facing role, ideally within housing or property services. Strong communication skills (written and verbal) across all levels. Ability to manage complaints and resolve issues proactively. Competent in Office 365 (letters, reports, spreadsheets). Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. #J-18808-Ljbffr

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