IT Support Apprentice

Employer description Brash Solutions is currently recruiting for a bright, friendly and enthusiastic IT Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client’s staff and assist them with a wide variety of IT queries. This will cover a range of general desktop issues including software, hardware, internet issues, printers, phones etc. You will troubleshoot and where possible, resolve the problem by talking users through solutions over the phone or using remote access tools to ensure fast resolution. If you are unable to resolve the problem, you will escalate with details of the steps taken so far and work with the support team to improve your understanding. Responsibilities Be a friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone, and monitor the support ticket system for incidents requiring escalation or urgent attention, adhering to challenging SLA requirements, logging full details of time and work undertaken Build and maintain desktop / laptop PCs / macs and Windows servers, diagnose and resolve hardware and software faults and assist in IT hardware and software procurement Follow and apply IT policies and procedures applicable to each client, and help and advise with ad-hoc... #J-18808-Ljbffr