Veterinary Receptionist

Join to apply for the Veterinary Receptionist role at IVC Evidensia UK.Would you like to join our friendly, enthusiastic, dedicated, caring and professional team? If so, this may be of interest to you. We are looking for a receptionist to join our existing team Working collaboratively with other team members, you will be responsible for delivering excellent customer care to our clients and their pets.Our receptionists are very important to us and are an integral part of our team. In order to thrive in this role, you will need to be care-driven, empathetic, extremely organised, thorough, and a confident and efficient communicator. Previous veterinary experience is preferable but not essential, as full training will be given.Responsibilities & DutiesGreet and acknowledge all clients as soon as they arrive in a friendly and courteous manner.Deal with clients' requests in a professional and timely manner, following practice protocols as necessary.Maintain accurate and up-to-date client and patient records on the computer.Record all payments and transactions on the computer.Action emails, request clinical histories and liaise with other external services.Book appointments.Understand the importance of teamwork and be able to communicate effectively with all team members.Understand client needs and consistently provide a high level of service.Deal with telephone enquiries by answering promptly, using good telephone technique, and achieve a resolution.Ensure that the reception area and desk are clean, tidy and odour-free.Handle and process veterinary insurance claims.About the RotaThis is a permanent position, and we are happy to consider part‑time or full‑time applicants up to 40 hours per week for the role. This will be on a rota basis within the following times:Monday to Friday between 07:45‑19:00.Saturday 08:30‑12:30 on a rota basis.Why Join Us?This is a fantastic opportunity to become part of a friendly, experienced team working across two sites in a varied and rewarding role. We pride ourselves on delivering the highest quality of care to our patients and all our team are pivotal in delivering this ethos.We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do.BenefitsIn addition to a competitive salary, you will benefit from:6.6 weeks annual leave.Additional annual leave for your birthday, which will be added to your holiday allowance.Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay.Cycle to work scheme.Initiatives focused on employee wellbeing.Non‑accidental injury support.Learning and development opportunities via the IVC Evidensia Academy.Pawsome Benefits – reward gateway giving discounts and cashback with 100's of retailers.Pension scheme.Discounted staff pet care.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Up to £25,484.71 DOE.Job DetailsSeniority level: Entry level.Employment type: Full‑time.Job function: Health Care Provider.Industry: Veterinary Services.Referrals increase your chances of interviewing at IVC Evidensia UK by 2x. #J-18808-Ljbffr