Telesales & Customer Services
3 days ago
# Telesales & Customer ServicesJob Reference210725TSLocationAndoverFunctionSalesSalaryA discretionary £2000 bonus may be granted annually, subject to performance against defined KPIs.StatusFull TimeJob TypePermanentHours Of Work40### More detailsTelesales & Customer Services Andover Overview To complete a daily outbound diary, building relationships with customers, whilst working on retaining existing accounts, reporting technical faults on behalf of customers, upselling certain products, and introducing new lines. Taking a high volume of incoming calls, which include customer complaints, queries, orders, contacting potential customers, order processing, and arranging deliveries. Main Duties • To ensure high standards of customer service, taking and inputting orders efficiently and accurately. • Have the ability to convert incoming calls to planned outbound calls. • To have a clear and personable telephone manner. • Take ownership of solving customer issues through proactive customer service. • To promote the sale of LWC Drinks' own-brand products. • To retain strong relationships with account managers, helping them acquire new business and assisting with their administrative needs. • Building relationships with weekly telesales customers, being a regular point of contact. • To promote from our promotional brochure and upsell specific drives. • Understanding the need to target specific customers with products that are relevant to them. • Be responsible for certain administrative duties within the office; confirmation, sorting the post, filing, and processing orders, etc. • Plan calls and target gaps in supply using relevant systems. • Taking and inputting orders efficiently. • Administrative duties such as confirmation, organising the post, filing, and processing orders. Knowledge and Experience • Excellent customer service skills. • Use of Microsoft Excel for spreadsheets and records. • Ability to use the Trinity system. • Good teamwork skills. • Good communication and relationship-building skills. • Good product knowledge. Additional Information: A discretionary £2,000 bonus may be granted annually, subject to performance against defined KPIs. Monday to Friday, 8am - 4:30pm.
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Telesales & Customer Services
15 hours ago
Andover, United Kingdom LWC Drinks Full timeTelesales & Customer ServicesAndoverOverviewTo complete a daily outbound diary, building relationships with customers, whilst working on retaining existing accounts, reporting technical faults on behalf of customers, upselling certain products, and introducing new lines. Taking a high volume of incoming calls, which include customer complaints, queries,...
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Telesales & Customer Services
23 hours ago
Andover, United Kingdom LWC Drinks Full timeJob Description Telesales & Customer Services Andover Overview To complete a daily outbound diary, building relationships with customers, whilst working on retaining existing accounts, reporting technical faults on behalf of customers, upselling certain products, and introducing new lines. Taking a high volume of incoming calls, which include customer...
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Telesales and Customer Services Operative
2 weeks ago
Andover, United Kingdom LWC Drinks Full timeJob Title: Telesales and Customer Services OperatorReports to: Office ManagerDepot: LWC AndoverOverview:To work on retaining existing accounts, reporting technical faults on behalf of customers, upselling certain products, and introducing new lines. Taking a high volume of incoming calls, which include customer complaints, queries, orders, contacting...
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Telesales and Customer Services Operative
5 days ago
Andover, United Kingdom LWC Drinks Full timeJob Title: Telesales and Customer Services Operator Reports to: Office Manager Depot: LWC Andover Overview To work on retaining existing accounts, reporting technical faults on behalf of customers, upselling certain products, and introducing new lines. Taking a high volume of incoming calls, which include customer complaints, queries, orders, contacting...
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Telesales & Customer Services
5 days ago
Andover, United Kingdom LWC Drinks Full timeTelesales & Customer ServicesSubmit your CV and any additional required information after you have read this description by clicking on the application button.AndoverOverviewTo complete a daily outbound diary, building relationships with customers, whilst working on retaining existing accounts, reporting technical faults on behalf of customers, upselling...
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Telesales & Customer Services
23 hours ago
Andover, United Kingdom LWC Drinks Full timeTelesales & Customer ServicesSubmit your CV and any additional required information after you have read this description by clicking on the application button.AndoverOverviewTo complete a daily outbound diary, building relationships with customers, whilst working on retaining existing accounts, reporting technical faults on behalf of customers, upselling...
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Telesales and Customer Services Operative
2 weeks ago
Andover, United Kingdom LWC Drinks Full timeJob DescriptionJob Title: Telesales and Customer Services OperatorReports to: Office ManagerDepot: LWC AndoverOverview:To work on retaining existing accounts, reporting technical faults on behalf of customers, upselling certain products, and introducing new lines. Taking a high volume of incoming calls, which include customer complaints, queries, orders,...
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Telesales and Customer Services Operative
7 days ago
Andover, United Kingdom LWC Drinks Full timeJob DescriptionJob Title: Telesales and Customer Services OperatorReports to: Office ManagerDepot: LWC AndoverOverview:To work on retaining existing accounts, reporting technical faults on behalf of customers, upselling certain products, and introducing new lines. Taking a high volume of incoming calls, which include customer complaints, queries, orders,...
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Telesales and Customer Services Operative
2 weeks ago
Andover, United Kingdom LWC Drinks Full time £23,810Job Title: Telesales and Customer Services OperatorLearn more about the general tasks related to this opportunity below, as well as required skills.Reports to: Office ManagerDepot: LWC AndoverOverview:To work on retaining existing accounts, reporting technical faults on behalf of customers, upselling certain products, and introducing new lines. Taking a high...
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Telesales and Customer Services Operative
7 days ago
Andover, United Kingdom LWC Drinks Full timeJob Title: Telesales and Customer Services OperatorSubmit your CV and any additional required information after you have read this description by clicking on the application button.Reports to: Office ManagerDepot: LWC AndoverOverview:To work on retaining existing accounts, reporting technical faults on behalf of customers, upselling certain products, and...
