Digital Systems Training Administrator

Digital Systems Training Administrator / Trainee Trainer The Digital Systems Training Team are a small, dedicated group currently based at our off-site Regus offices. We deliver training, provide system access and ongoing support to all staff who use our clinical systems across the Trust, including Darent Valley Hospital, Queen Mary's Hospital Sidcup, Gravesend Urgent Treatment Centre, and the Livingstone Community Hospital Community Diagnostic Centre. Our training is delivered face to face, via Teams or through bespoke eLearning developed by the team. We are seeking an enthusiastic and hardworking individual to join us, who is eager to learn and adaptable to support the evolving needs of the Trust. This position will not be supported for visa sponsorship. All applicants are expected to have valid right to work document to work in the UK when applying for this position. Please note, this post may close earlier than the given closing date once a sufficient number of applications have been received. Main duties of the job The post holder will be integral to Dartford & Gravesham NHS Trust's implementation of Clinical System Developments by undertaking the administrative and account-setup functions for the Training Team. The nature of the role involves unpredictable work patterns due to the high number of ad hoc queries, training and assistance requests from all departments within the Trust. Part of the role will involve developing as a Trainee Trainer. The trainer aspect of the role will increase as certain admin. functions decrease with the introduction of electronic bookings, but is not anticipated to exceed more than 1 day per week in the first year and not more than 2 days per week in the second year. However, providing admin. is completely up to date, more training time will be possible. There is potential to move into a training post in the team, but this will be dependent on vacancies and on service requirements in an environment where digital developments rapidly change. About us We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community. We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care. If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues. Job responsibilities Managerial responsibilities: Perform routine and ad hoc administrative duties according to the various standard procedures within the team. A large proportion of the tasks require computer use. These include but are not restricted to the following: Answer phones and action as appropriate. This will involve both answering queries and taking action personally and deciding which more-complex queries should be passed on to relevant staff. Make training bookings into the team electronic diaries following the Standard Operating Procedure. Bookings may come from a variety of sources, eg email, telephone, in person, via the IT Service Desk Portal Organise training schedules by allocating trainers to sessions for Rotations and new intakes. Ensure training appropriate IT equipment is maintained and ready for training sessions Check answerphone and action accordingly. This will involve judging whether queries can be answered or actioned personally or need to be passed to relevant staff. Check incoming items on the IT Service Desk Portal and action (oldest calls first). Update calls as appropriate. Rebook outstanding DNAs and cancellations from rotations and new intakes Escalate to Digital Systems Training Manager any staff who DNA twice Emails check and action incoming requests, oldest first Emails follow up emails requiring action and check on progress, oldest first Filing as required (mainly emails and scanned documents with some paper-based) Please see attached job description for further information Person Specification Education and Training Administration or Business Apprenticeship (Level 3) or equivalent qualification Excellent computer skills proven through the acquisition of a recognised qualification Knowledge and Skills Proficient in knowledge and use of MS Office Outlook, Excel, Word and PowerPoint. Excellent written and verbal skills Ability to enter data onto a database in an accurate and timely way Proven sound knowledge of IG (eg certificate of attainment from NHS Digital) Awareness of key systems under the Training Team remit Advance keyboard skills Able to work both autonomously (only referring to Manager when necessary) and as a team player Knowledge of procedures followed by the Training Team, e.g. Locum account processes Experience Experience of working according to ad hoc requirements as well as routine departmental processes Organising and communicating schedules and diary activities effectively Working in a busy environment where conflicting requests may be presented simultaneously, judging what action to take Working to deadlines which may be challenging Experience of working in an IT-based training environment Experience of working in an NHS Trust Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £26,240 to £27,928 a year per annum inclusive of allowances #J-18808-Ljbffr