Digital Systems Training Team

The Digital Systems Training Team are a small, dedicated group currently based at our off‑site Regus offices. We deliver training, provide system access and ongoing support to all staff who use our clinical systems across the Trust, including Darent Valley Hospital, Queen Mary’s Hospital Sidcup, Gravesend Urgent Treatment Centre and the Livingstone Community Hospital Community Diagnostic Centre. Our training is delivered face to face, via Teams or through bespoke eLearning developed by the team. We are seeking an enthusiastic and hardworking individual to join us, who is eager to learn and adaptable to support the evolving needs of the Trust. The post holder will be integral to Dartford & Gravesham NHS Trust’s implementation of Clinical System Developments by undertaking the administrative and account‑setup functions for the Training Team. Eligibility This position will not be supported for visa sponsorship. All applicants are expected to have a valid right‑to‑work document to work in the UK when applying for this position. Please note, this post may close earlier than the given closing date once a sufficient number of applications have been received. Responsibilities The nature of the role involves unpredictable work patterns due to the high number of ad‑hoc queries, training and assistance requests from all departments within the Trust. Part of the role will involve developing as a Trainee Trainer. The trainer aspect of the role will increase as certain admin functions decrease with the introduction of electronic bookings, but is not anticipated to exceed more than 1 day per week in the first year and not more than 2 days per week in the second year. However, providing admin is completely up to date, more training time will be possible. There is potential to move into a training post in the team, but this will be dependent on vacancies and on service requirements in an environment where digital developments rapidly change. Answer phones and action as appropriate. This will involve both answering queries and taking action personally and deciding which more complex queries should be passed on to relevant staff. Make training bookings into the team electronic diaries following the Standard Operating Procedure. Bookings may come from a variety of sources, eg email, telephone, in person or via the IT Service Desk Portal. Organise training schedules by allocating trainers to sessions for rotations and new intakes. Ensure training appropriate IT equipment is maintained and ready for training sessions. Check answerphone and action accordingly. This will involve judging whether queries can be answered or actioned personally or need to be passed to relevant staff. Check incoming items on the IT Service Desk Portal and action (oldest calls first). Update calls as appropriate. Rebook outstanding DNAs and cancellations from rotations and new intakes. Escalate to Digital Systems Training Manager any staff who DNA twice. Emails – check and action incoming requests, oldest first. Emails – follow up emails requiring action and check on progress, oldest first. Filing as required (mainly emails and scanned documents with some paper‑based). Benefits & Working Conditions We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you will find an inclusive atmosphere. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community, and we are dedicated to using our Continuous Quality Improvement (CQI) approach as a shared organisational model of change to enhance our services and ensure excellence in patient care. As an NHS Employee you may have contact with vulnerable service users. We strongly encourage all staff, including new hires, to be fully vaccinated against COVID‑19 and receive a yearly influenza vaccination to protect the health and safety of staff and patients. We offer flexible working opportunities. If you are considering applying, please speak to us about how we might accommodate a flexible working arrangement for you. Additional Information Please note this vacancy may close earlier than stated to aid efficient processing of applications. If you have not heard from us within 21 days of the closing date please assume that you have not been shortlisted on this occasion. Due to the limited number of car parking spaces, car parking permits will be allocated subject to compliance with the Trust’s eligibility criteria and availability of spaces. Permit holders are not guaranteed a car parking space. Dartford & Gravesham NHS Trust is a smoke‑free organisation. Smoking or vaping is not permitted anywhere on the hospital site. #J-18808-Ljbffr