Head of Technology

Head of Technology & Data Permanent. Full time. Hybrid working (2 days per week in the office) Location: This role can be based in the UK (Cardiff, Edinburgh, London, Warrington), or in one of our global hub sites (Abuja, Bogota, Dhaka, Nairobi, New Delhi) Salary: UK £81,314 (London), or £76,432 (Cardiff, Edinburgh, Warrington). Global - Competitive salary for each location If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience. About us Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart. We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues. About the role Reporting in to the Director of Finance and Corporate Governance, the Head of Technology & Data will champion the development, implementation, and use of information technology and data throughout Christian Aid, creating a culture of innovation and empowering IT users. Some of the main areas of responsibility for the Head of Technology & Data include : Responsible for building, supervising and maintaining a highly available and secure enterprise infrastructure including 24x7 cloud servers, mobility and remote access services and Azure Active Directory. Develop a road map for the strategic development of technology and data functions which incorporates system upgrades, installations, and conversions to ensure smooth transitions and optimised functionality for all users. Manage ITIL compliant processes including change management and service transition striving for innovation, reliability, and alignment with organisational goals. Collaborate proactively to develop strategies that enhance client services, amplify user efficiency, and inspire creative solutions to emerging challenges. Inspire and empower ICT staff by hiring, training, mentoring, and appraising team members, cultivating a culture of continuous development and excellence. Oversee network administration and network engineering (VPN, VOIP, Wan or relevant emerging technology) in key sites. Foster adaptability within ICT staff to align with evolving user needs, emerging technologies, and varied team dynamics. Maintain accurate documentation of systems, policies, and processes, ensuring clarity and accessibility for users and team members. Deliver user support through responsive helpdesk services and technical solutions tailored to client needs. Foster a culture of innovation ensuring Christian Aid are at the forefront of technological advancements to identify and implement solutions that align with organisational values and goals. Manage ICT budgets responsibly, ensuring financial integrity in purchasing, planning, and reviewing resources. Develop robust ICT policies related to system architecture, security, disaster recovery, standards, and service delivery to ensure business continuity and uphold organisational resilience. Build strong long-term partnerships by negotiating and managing vendor, outsourcer, and consultant contracts to ensure value-driven outcomes About you Who we are looking for : Essential Degree level or equivalent with an MCSE. Extensive experience of the management of ICT services, including strategy development. Extensive experience of Project Management. Advanced communications and problem solving skills. Highly detailed knowledge of a broad range of information and communications technologies including server, desktop and network hardware and operating systems, application development, information security, internet technologies, support services, systems management tools. Advanced leadership and team management skills. Substantial supplier management experience. Highly developed appreciation of the interaction and impact of business and ICT strategies and operations. Desirable ITIL Foundation, Practitioner. Knowledge and experience of satellite communications. Knowledge and experience of telephony and conferencing solutions. Experience of multi-site delivery of ICT solutions, ideally in a multinational context. Hands on experience of managing resources on Microsoft Azure platform. Experience of network and application security implementation. Use of systems management and monitoring tools. Knowledge of emerging technologies. Further information At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams. We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. All successful candidates will require a DBS / police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme . In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and / or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. #J-18808-Ljbffr