Director, Professional Services

Director, Professional Services – Engagement ManagersJoin to apply for the Director, Professional Services – Engagement Managers role at Databricks.The Director of Professional Services Northern Region (UK & Ireland, Benelux and Nordics) will manage a team of Engagement Managers, ensuring that our customers are getting the best from the Databricks Lakehouse Platform by positioning, preparing, and managing the follow‑up of Professional Services and training engagements. A proven track record of partnering with Sales and Field Engineering teams will help the Professional Services organization make the greatest impact, close revenue, and grow consumption. The Director will guide and enhance team effectiveness, scale commercial skills, guide investment areas, support complex sales cycles, and build relationships with key customers in large corporations. The Director reports directly to the Sr. Director for Professional Services.The Impact You Will HaveCollaborate with Sales Leaders and Account Executives to develop regional PS strategies that prioritize Databricks and our customers, achieving company mission.Conceive and drive creative strategies to focus the team on goals, actioning opportunities to positively affect consumption of the Databricks Lakehouse.Own and drive hiring and building the Engagement Manager team, scaling as needed without sacrificing quality.Deliver accurate (+/- 5% of actuals) weekly forecasts against bookings, revenue, and margin targets.Act as the Professional Services sponsor assigned to important regional accounts to lead executive alignment and accelerated $DBU growth.Develop and deliver enablement content on the Professional Services model and associated processes for our PS, FE & Sales teams. Provide thought leadership to develop our service offerings and playbooks aligned with company goals and product evolution.What We Look ForConsistent track record of success in a Professional Services leadership role, including managing and scaling a senior and high‑impact team.Strong track record of developing comprehensive strategic proposals with customers that match technical delivery to tangible business outcomes realized in successful delivery.Proven experience in senior customer‑facing roles requiring influencing, validating, understanding, and execution.Experience rapidly scaling a business, developing a clear growth strategy across business and people development.Data and AI domain experience working with large enterprises to realize business value from discovery to production implementations.Collaborative cross‑functional work across go‑to‑market teams including Sales, Partners, Technical Field to drive shared objectives and key results (OKRs).Coaching others to develop careers and commercial skills around deals.Data and AI domain knowledge and experience working with customers to achieve value through production implementations.Excellent customer‑facing skills with Senior Executives and other stakeholders, internally and externally.Travel up to 30%.About DatabricksDatabricks is the data and AI company. More than 10,000 organizations worldwide – including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 – rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe, and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.Our Commitment to Diversity and InclusionAt Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals seeking employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other protected characteristics.ComplianceIf access to export‑controlled technology or source code is required for performance of job duties, it is within the Employer’s discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.Seniority level: DirectorEmployment type: Full‑timeJob function: Consulting, Information Technology, and SalesIndustries: Software Development #J-18808-Ljbffr