Product Support Specialist

4 hours ago

Manchester, United Kingdom Robert Walters Full time

Robert Walters is partnering with a global fintech business that provides a financial planning platform powered by data and automated advice tools. Its software supports advisors and businesses in delivering bespoke planning, scenario modelling, and guidance to a global client base. Due to continued expansion across global sites, they are keen to appoint a Product Support Specialist based in the UK. This home‑based role offers a salary range of £40,000 to £45,000 plus benefits. As an experienced Product Support Specialist, you will be responsible for driving user adoption initiatives, acting as the main point of contact for end‑users such as financial planners and advisors, and providing functional support on how to model financial planning concepts. You will create and maintain knowledge‑base content, user training materials, and deliver interactive online training. Responsibilities Main point of contact for end‑users of the group’s applications. Assist end‑users with in‑depth functional support on how to model financial planning concepts. Promote user adoption of applications in line with group strategy. Drive development and updates of training programs and support material. Deliver online user training sessions. Review user feedback and work with product and development teams for enhancements. Qualifications Experience of working in financial services. Cashflow modelling technology – experience with Voyant, Cashcalc, Xtoold+, IO Planning. Knowledge of UK financial planning concepts. The permanent opportunity for a Product Support Specialist is a home‑based position, paying a salary range of £40,000 to £45,000 plus benefits. This is an opportunity to join a global industry leader. For further information, please apply with an updated CV and reach out to Ajay Hayre at ajay.hayre@robertwalters.com. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates. Seniority level Mid‑Senior level Employment type Full‑time Job function Other Industry Staffing and Recruiting Referrals increase your chances of interviewing at Robert Walters by 2x. #J-18808-Ljbffr

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