Service Delivery Manager

Overview WA Consultants is currently recruiting for a Service Delivery Manager with experience of Oracle Fusion Cloud Planning for an initial 6‑month contract to support a Public Sector client based in Bristol. The successful applicant will work with the central programme delivery team to develop and build workstream‑specific programme plans in full alignment with the overall integrated programme plan. The role will involve working with the workstream programme directors to establish, maintain and actively use workstream plans to manage and control workstream and overall programme delivery. This will include documenting key milestones, programme and workstream dependencies, assumptions and constraints and producing all reference documentation. The role will produce weekly progress against the plan for their respective workstreams and report to the central planning team on deviations and their impact. The role will work on RAIDS with respective RAIDS managers and ensure that risks and dependencies are managed from delivery schedule angle and pro‑actively highlight schedule variances. It will produce a change impact assessment from a schedule and plan perspective as part of the regular change control process. The role will develop, maintain and manage a plan‑on‑a‑page as well as a detailed MSP plan and ensure alignment of planning elements within JIRA and MSP plans. The role will ensure that all planning confirms the overall objectives, scope, high‑level deliverables / product (including acceptance criteria) and stage‑gate exit criteria for the programme and workstreams. The role will ensure that there is a consistent use of forecasting and estimating methodologies that ensure a high degree of accuracy and enable the programme office to analyse, track and report actual delivery against time, cost and quality metrics. This will support the continuous improvement of planning methodologies, tools and support to the programme and workstream teams. Skills and Experience Ability to demonstrate detailed structured planning capability with light touch guidance from the portfolio programme delivery management Strong interpersonal skills, awareness and discipline to be able to understand and operate in a complex and ambiguous stakeholder environment, working with disparate and diverse teams convincing them of individual value addition to their work Significant knowledge and experience in programme planning to identify work packages and detail the same within a complex and large Oracle Fusion Cloud end‑to‑end implementation programme Sound understanding of Oracle Fusion Cloud implementation methodologies and phase‑wise delivery steps with the ability to understand cross workstream dependencies Highly proficient in developing MSP plans of significant complexity from a zero base without extensive hand‑holding. Proficient user of JIRA to ensure JIRA structures are aligned to the overall programme MSP plan and delivery responsibilities. Demonstrable ability to keep JIRA and MSP plans always aligned within the agreed time bucket of one to two weeks Accountability and Reporting The role reports to the central programme management lead with a dotted line responsibility to the respective workstream programme director. Candidates for this role will come from system implementation partners of Oracle Fusion Cloud with highly significant planning and RAID management capability Candidates will be senior Oracle Fusion Cloud programme planners with experience of RAID management Client‑side implementation supervision experience and Oracle Fusion Cloud upgrade programme experience will not be the right experience for this role This is not a pure planner role within any transformation programme. It is not a plan or RAID administration or reporting role either. The role needs active management experience of planning and RAID management General programme management or PMO administration experience will not be the right experience for this role Although planning and plan management is the key responsibility for this role, sound experience of RAID management is also essential Essential Qualifications / Experience Over ten years’ experience in complex ERP‑enabled transformation programmes with a minimum of five years’ experience in Oracle Fusion Cloud implementation programmes of over £25 million annual budget (essential) Highly proficient in the use of project planning software e.g., MS Project Professional and proficient in agile software development and implementation tools e.g., JIRA (essential) Ability to analyse complex programmes and projects and report information in a range of formats (essential) Excellent communication skills, written and oral, and be able to present complex or sensitive information effectively (essential) Ability to produce quality written documents covering their area of responsibility for various governance forums e.g., the programme board, and the sponsor group board (essential) Ability to support teams in breaking down complex delivery into manageable work packages and activities (essential) Ability to effectively lead and support teams using a range of methodologies in planning (highly desirable) Knowledge and experience in applying risk management processes and in supporting others to apply risk management methodologies (highly desirable) Able to work to deadlines and under pressure in a rapidly changing environment (highly desirable) Able to manage competing and conflicting demands, balancing priorities to respond to changes in service demand (highly desirable) Experience of managing complex stakeholder landscape (essential) Experience of working effectively in a complex third‑party supplier landscape (highly desirable) Proficient in using PowerPoint, Excel, Word (essential) Ability to work independently (essential) The ideal candidate should have existing valid SC clearance Please note, the role has been deemed by the client to fall inside of IR35. The client also requires someone who can be onsite 2‑3 days per week. Further Information For further information, please contact Alexander Wilson. WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations. #J-18808-Ljbffr