Service Delivery Manager

Service Delivery Manager (Defence Team)NCCBristol based – predominantly on site with limited hybrid workingTravel: You will be required to travel between two close sites in North Bristol and further travel may be needed on an ad-hoc basis with clients.Salary: £54,102 to £67,056 per annum experience dependent, plus 12.5% employer pension contribution and private medical insurance.Security Clearance: You would be required to undergo a high level of government security clearance once in role and we’ll support getting you cleared.Closing Date: 5th January 2026 – we reserve the right to close the advert early if needed.NCC is the UK’s defence innovation partner We’re expanding rapidly and supporting a range of interesting new projects in the Defence, Energy, Space, Marine and Technology sectors. We’re a medium sized not for profit company, with a wonderful collaborative culture and this is a new position for the company due to strong natural growth.Sitting within our IT department and partnering with our Secure Operations department, you’ll first build, recruit and then subsequently lead and manage the IT Secure Operations service delivery team to ensure that that the services meet the needs of the Secure Operations Team.You’ll workhand in hand with our IT Service Delivery Manager and the IT Operations Manager outside of the secure operations team to ensure that consistently high standards are maintained.Specifically, you’ll – Build, recruits, lead and motivates the new IT Secure Operations delivery team.Designs, implements and continuously improves the service support and delivery processes; ensuring that these are aligned with both ITIL best practises and existing IT Operations procedures.Problem Management through trend analysis and preventionDesigns and creates detailed KPI reporting to support SLTManages the IT Secure Operations run budget.Takes ownership of Incident, Request, Change and Escalation processes.Chairs the Change Advisory Board when required.Creates standard operating procedures for key service delivery functions.Defines requirements for tools and platforms to support the secure delivery of IT Secure Operations.Supports the technical development and delivery of internal secure working environments.Takes responsibility for the service transition and onboarding of all new services.Maintains the required levels of Security Clearance, as defined by the scope of the role.Please refer to the job description for full details.What we’ll look for in your application:We will prioritise applications with background in fields such as defence, engineering, R&D or manufacturing industries.Be eligible and willing to undertake a high level of government security clearance. No existing clearance required.Proven experience of working in a Service Delivery Manager (or similar) role with 3 years’ minimum experience over your career.Well rounded IT knowledge from career running up to Service Delivery Management experience.Strong verbal/written communication skills and listening skills. Ability to act as a bridge between business, technical, and security stakeholders.Demonstrable experience of managing and building teams.ITIL v4 foundation qualificationFamiliarity with implementing best practices across Microsoft environments.Awareness of common regulatory and compliance frameworks (e.g. ISO 27001, Cyber Essentials Plus).Experience of working in Security Controlled Environment.Awareness of telephony systemsAwareness of various software licensing modelsStrong demonstrable vendor management skillsNot sure if you are the right fit and want to check with someone? Please feel free to reach out to our recruitment team either via the contact page on our career site or directly to Jon Barratt via linked in.Who are the NCC?We bridge the gap between academia and industry, helping companies of all sizes to capitalise on cutting-edge innovations to deliver more. We do this at every stage of their journey and across the entire product lifecycle, from the earliest concept to end-of-life.Part of the High Value Manufacturing (HVM) Catapult and the University of Bristol, we’ve evolved from our origins as the National Centre of Excellence in composite technology. We provide a gateway to world-class expertise, advanced facilities, and industrial collaboration. A not-for-profit organisation, we leverage these assets to complement our customers’ capabilities, helping them to develop their people, grow, compete, and succeed through technology and product leadership. As well as working with industrial partners, we help create the conditions that enable UK innovators and industry to thrive. This includes providing national and local decision-makers with insight and evidence to inform strategy, policy, and investment decisions.