Fraud Analyst

What We're All About At Kroo Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Doing what is right is in our DNA – we act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. Most importantly, we are on the journey together. About The Team We are a multi‑disciplined team of experienced technology, banking, customer experience, marketing, and legal professionals who share a passion for the company’s mission and believe in a collaborative approach to creating the greatest social bank. We are building a diverse team of inquisitive people who want to understand customer needs and behaviour so we can develop innovative products that change people’s lives for good. We’re searching for a resourceful and enthusiastic Fraud Analyst who will, amongst other things, support the day‑to‑day operations of the First Line Financial Crime Operations function. Role Overview As a Fraud Analyst, your key responsibility is to strengthen our financial crime prevention efforts. This role is crucial in ensuring the integrity of our financial transactions and preventing fraudulent activities. It offers an exciting opportunity to make a significant impact in a rapidly evolving fintech environment. Key Responsibilities Card Fraud Prevention: Support the development and implementation of an industry‑leading card fraud prevention program, continuously seeking innovative solutions and best practices. Fraud Disputes and Chargebacks: Assist customers who have reported fraudulent card activities, conducting thorough investigations of claims and managing the fraud chargebacks process from start to finish. Fraud Investigations: Lead end‑to‑end investigations of sophisticated fraud and scam cases, including preparing and submitting Suspicious Activity Reports (SARs) to relevant authorities. Transaction Review: Swiftly review high‑risk card transactions, employing advanced detection techniques to identify potential fraud and take immediate action to protect customer funds. Process Optimisation: Collaborate in the review and enhancement of existing card fraud processes, systems, and procedures, ensuring they remain effective against emerging fraud tactics. Trend Analysis: Utilise data analysis tools to proactively identify and monitor financial crime trends, contributing to the ongoing improvement of our fraud prevention strategies. Collaboration: Maintain strong communication with other financial institutions, law enforcement authorities, and various business departments to coordinate efforts in fraud prevention and resolution. Industry Collaboration: Engage with industry peers and participate in forums to stay ahead of the latest trends in card fraud and share best practices. Qualifications Proven experience as a Fraud Analyst or in a similar role. Strong knowledge of fraud detection methodologies, tools, and technologies. Familiarity with banking regulations and compliance requirements related to fraud prevention. Proficiency in using fraud detection software, data analysis tools, and advanced Excel functions. Analytical mindset with the ability to identify patterns, trends, and anomalies in large datasets. Excellent problem‑solving skills with the ability to make sound decisions under pressure. Strong attention to detail and accuracy in data analysis and investigative work. Effective communication skills, both verbal and written, with the ability to present complex information to non‑technical stakeholders. Ability to work independently and collaboratively in a fast‑paced, dynamic environment. Professional certifications related to fraud detection and prevention (e.g., Certified Fraud Examiner, Certified Fraud Analyst) are a plus. About Our Process Technical interview with the hiring manager – 45 minutes. Head of division interview – 45 minutes. Benefits Generous holiday time: 35 days holiday, including 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday. Personal days: 3 personal days to use as needed. Employer‑sponsored volunteer program: up to 4 hours per month of employer‑sponsored volunteer time. Mental health support: access to Spill, our mental health support partner. Workplace pension: a workplace pension with a 5% employee contribution and a 3% employer top‑up. Top‑notch equipment: MacBook laptop and support in setting up your home office. Modern office: access to modern, bustling workspace in Manchester city centre and our head office in Central London. Cycle to Work scheme: encouragement of sustainable transportation. Electric Car scheme: easy transition to an electric car. Enhanced parental leave: supportive policies for families. Room for growth: opportunities to excel in a fast‑paced, high‑growth start‑up. You get full healthcare for you and your nuclear family via Vitality. Hybrid Working We have a hybrid policy that gives both individuals and teams freedom to use the office space to boost productivity. Employees who can occasionally come to the office fit our current model. Work is a mix of remote and office, with shifts provided well in advance. It is a 37.5‑hour week (7:00 am to 7:30 pm, five days), including one weekend per month. Diversity and Inclusion We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is respected, supported, and free from judgment or prejudice. We consider Diversity, Equality, and Inclusion fundamental pillars guiding our path in all aspects of our bank and ensure reasonable adjustments are available to all candidates throughout recruitment. To All Recruitment Agencies Agency resumes are strictly prohibited. Please do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Seniority Level Associate Employment Type Full‑time Job Function and Industries Other IT Services and IT Consulting Referrals Referrals increase your chances of interviewing at Kroo Bank by 2×. Location Alerts Get notified about new Fraud Analyst jobs in Manchester, England, United Kingdom. #J-18808-Ljbffr